Thanks Thomas for posting this. I also like the work of Charles Perrow which relates to the complexity of systems and inevitability of accidents. See his book "Normal accidents: living with high-risk technologies" (1999), and he has written more since.
Associate Professor Thea Blackler
Head of Discipline for Industrial Design
School of Design
Queensland University of Technology
2 George Street
Brisbane
QLD 4001
Australia
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-----Original Message-----
From: PhD-Design - This list is for discussion of PhD studies and related research in Design [mailto:[log in to unmask]] On Behalf Of Don Norman
Sent: Sunday, 12 July 2015 4:02 AM
To: [log in to unmask]
Subject: Re: Two Contrasting Views of South Korea Ferry Disaster
Thomas
Your video is excellent: well done.
Alas, changing culture is a really difficult job. Here is the note I posted on the Vimeo website: (Note to the readers, Richard Cook is a prominent proponent of safety in medicine and healthcare.)
Let me second Richard's comments. Well Done. Alas, changing people's attitudes toward accidents is a long and lonely road. It is simply far too easy to find someone, charge them as negligent, punish them, and assume the problem is solved.
Your animation makes the point brilliantly. Next step: Getting people to view it, digest it, and change behavior. I disagree with Richard in that this is a "new look." This look is at least 40 years old: Reason, Rasmussen, Woods, (and Norman and Cook) have been preaching this for decades. We need to get this animation out to more people.
Alas, each industry thinks they are different. So industrialists will look at the animation and say, yes, that is Korea, or Ferries, or Korean Ferries. But we are different. No they aren't.
On Sat, Jul 11, 2015 at 9:57 AM, Thomas Jun <[log in to unmask]> wrote:
> I want to share a 10 min animation on system safety I produced to
> change prevalent blame culture after accidents. Please click the link
> below (hopefully engaging enough to watch to the end and share it with others).
>
> [cid:image001.png@01D0BC03.1284C800]
> https://vimeo.com/122851457
>
Don Norman
Prof. and Director, DesignLab, UC San Diego [log in to unmask] designlab.ucsd.edu/ www.jnd.org <http://www.jnd.org/>
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