Hi Matt,
We have had a couple of hundred students on our MOOCs since December last year and we haven't provided any specific support to them. I haven't heard reports of colleagues having to provide a large amount of support and our intention is to further grow our numbers on these MOOCs. I can imagine if there was a large support burden I would have heard.
Hope that's a bit of a help.
Esther
-----Original Message-----
From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]] On Behalf Of Deeprose M.
Sent: 23 June 2015 11:56
To: [log in to unmask]
Subject: Using Open Education? Student support question
Hello Colleagues
I have a question for those of you using Blackboard Open Education. https://openeducation.blackboard.com/
Have you had any issues with providing support to students using Open Education who are not part of your institution?
Do you refer them to the Blackboard Support tab https://openeducation.blackboard.com/webapps/portal/execute/tabs/tabAction?tab_tab_group_id=_14_1 or do you deal with the support yourselves?
I'm considering what issues we may have in providing support for users outside of the institution and am interested to hear how others have got on with this.
Cheers
Matt
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-University of Southampton Virtual Learning: Voted Best in Russell Group 2014: http://bit.ly/1qDv8Ap
-Matthew Deeprose
-Managed Learning Environment Team, iSolutions, University of Southampton.
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