Hi Sarah,
Oh boy, have we experienced difficulties! Our users started noticing this problem when trying to authenticate OUP and Sage journals using mobile devices. We first reported it in November 2013, I believe it was, and after 12 months of occasional prodding (and lord knows how many times of patiently re-explaining that it's not a subscription issue because the error message was happening before we had the chance to log in!), we were finally informed that Highwire has never supported Shibboleth access via mobile devices. Good to know where we stand...
If you get a different and/or more satisfactory answer, do let us know!
Tom
Tom Francis
Materials Acquisition
Hugh Owen Library
Penglais Campus
Aberystwyth University
Aberystwyth
Ceredigion
SY23 3DZ
email: [log in to unmask] / [log in to unmask]
tel: 01970 62 2363
fax: 01970 62 2404
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Taylor, Sarah
Sent: 29 January 2015 11:36
To: [log in to unmask]
Subject: [lis-e-resources] Shibboleth access to journals hosted by Highwire
Hi all,
We are experiencing problems accessing journals that are hosted by Hirewire (if that's the right word!), which in our case are the OUP and Sage journals platforms. We're getting a message to say that our institution has not been set up for Shibboleth, which is amazing, because at the point at which we see the error, we have yet to specify our institution!
I've been put in touch with someone senior at Highwire, but I've yet to receive a response. I've also been told by someone at the UK Access Management Federation that the technical/admin person for this particular service provider has left and not been replaced, so I'm not sure how far I'm going to get.
Is anyone else experiencing difficulties?
Thanks.
Best wishes,
Sarah
Sarah Taylor
Electronic Resources Librarian
The Peter Marsh Library
University of Bolton
Deane Road
Bolton
BL3 5AB
01204 903099
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Please note that my normal working days are Mondays, Tuesdays and Thursdays
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lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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