Dear all,
The pop-up reported by some of you is only supposed to show up (and only once) for users who are accessing ScienceDirect from outside your institution's IP range with a device that was within the IP range previously (example: a faculty member taking his/her laptop home for the weekend and accessing ScienceDirect from there). It seems that since last Thursday this popup started showing _within_ IP ranges as well, however, which it shouldn't. We released a fix for this issue earlier today and the pop-up should no longer show for users that are your institution's IP address range.
If, regardless of this fix, you are still experiencing access issues with Shibboleth/OpenAthens, let us know through [log in to unmask] and [log in to unmask]
Best - Ale
Ale de Vries
Director, Platform Integration
Elsevier
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information
> Community [mailto:[log in to unmask]] On Behalf Of James
> Kay
> Sent: Monday, January 26, 2015 09:00
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] ScienceDirect login
>
> Same situation here at Derby - similar to what Martin has said, fine in Firefox
> but prompt has come up in IE (and also Chrome) on-campus.
>
> James
>
> James Kay
> Subscriptions & Document Delivery Librarian University of Derby
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information
> Community [mailto:[log in to unmask]] On Behalf Of Taylor,
> Sarah
> Sent: 26 January 2015 12:29
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] ScienceDirect login
>
> Yes, we've got the institution pop-up too. I haven't tried off-campus yet, but
> on-campus, I can see the "brought to you by University of Bolton" behind the
> pop-up. I did a screenshot, and by the time I came back to ScienceDirect (a
> matter of seconds), the pop-up had gone without any further action!
>
> Sarah
>
>
> Sarah Taylor
> Electronic Resources Librarian
> The Peter Marsh Library
> University of Bolton
> Deane Road
> Bolton
> BL3 5AB
>
> 01204 903099
> [log in to unmask]
> Please note that my normal working days are Mondays, Tuesdays and
> Thursdays
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information
> Community [mailto:[log in to unmask]] On Behalf Of Chris
> Smart
> Sent: 26 January 2015 12:15
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] ScienceDirect login
>
> Ours is down as well
> Chris
>
> On 26 January 2015 at 12:00, Kelleher, Martin <[log in to unmask]>
> wrote:
>
> > Similar here, but we're set up for ezproxy.
> >
> > On-campus, came up with a pop-up we wouldn't previously have had
> > asking to confirm location, but still crashed for me 1st time on IE
> > (worked 2nd), but worked 1st time on Firefox.
> >
> > Off-campus seems to be unreliable, works on some devices but not others.
> >
> > Best wishes
> >
> >
> > Martin Kelleher| Metadata Manager| University of Liverpool Library| PO
> > Box
> > 123 | Liverpool L69 3DA | [log in to unmask] T 0151 794 2692
> >
> > Follow us: @LivUniLibrary Like us: LivUniLibrary Visit us:
> > http://www.liv.ac.uk/library
> > Special Collections & Archives blog:
> > http://manuscriptsandmore.liv.ac.uk
> >
> >
> >
> >
> > -----Original Message-----
> > From: An informal open list set up by UKSG - Connecting the
> > Information Community [mailto:[log in to unmask]] On
> > Behalf Of Gavin Brindley
> > Sent: 26 January 2015 11:42
> > To: [log in to unmask]
> > Subject: Re: [lis-e-resources] ScienceDirect login
> >
> > On campus we are authenticating via IP and are seeing the box
> > prompting Shibboleth. Off campus login via Shibboleth (WAYFLess URL,
> > IE) appears to be working ok but the box prompting 'login via you
> > institution' is appearing after successful authentication, as noted
> > below this can simply be closed.
> >
> > Regards
> >
> > Gavin
> >
> > Gavin Brindley
> > E Resources Manager
> > 024 76887530 (ext.7530)
> >
> > Lanchester Library
> > Coventry University
> > Gosford Street
> > Coventry
> > CV1 5DD
> >
> >
> > -----Original Message-----
> > From: An informal open list set up by UKSG - Connecting the
> > Information Community [mailto:[log in to unmask]] On
> > Behalf Of Rachel Oldridge
> > Sent: 26 January 2015 11:31
> > To: [log in to unmask]
> > Subject: Re: [lis-e-resources] ScienceDirect login
> >
> > We've been having the same thing at Bedfordshire, being asked for a
> > Shib login even on campus - I reported it to them on Friday but have
> > heard nothing back. Worrying that it's not working at all off campus -
> > haven't had that reported, but haven't checked either.
> >
> > Regards,
> >
> > Rachel Oldridge
> > Digital Resource Manager
> > University of Bedfordshire
> >
> > -----Original Message-----
> > From: An informal open list set up by UKSG - Connecting the
> > Information Community [mailto:[log in to unmask]] On
> > Behalf Of Allen James
> > Sent: 26 January 2015 11:28
> > To: [log in to unmask]
> > Subject: Re: [lis-e-resources] ScienceDirect login
> >
> > Thanks for your reply Cath.
> > I think they've changed something recently - when on campus the IP
> > login works, but then it also prompts a Shibboleth login. Again, I
> > can close the box and continue with only the IP login and it's fine.
> > And off campus, it's just not working!
> > Regards
> > James
> >
> > James Allen
> > Electronic Resources Manager | The Library Clifford Whitworth
> > Building, University of Salford, Salford M5 4WT
> > t: +44 (0) 161 295 6648
> > [log in to unmask] www.salford.ac.uk
> >
> >
> >
> >
> > -----Original Message-----
> > From: An informal open list set up by UKSG - Connecting the
> > Information Community [mailto:[log in to unmask]] On
> > Behalf Of Catherine Broadley
> > Sent: 26 January 2015 10:52
> > To: [log in to unmask]
> > Subject: Re: [lis-e-resources] ScienceDirect login
> >
> > Hello,
> >
> > Yes, we are here. Our EZP login has a pop up box telling users they
> > are forbidden and need to login but they are ok if they close the dialogue
> box.
> > The shib login has problems too.
> >
> > Cheers
> > Cath
> >
> >
> >
> > ----------------------------------------------------------------------
> > -------------------------------------------
> > Catherine Broadley | Senior Assistant Librarian | MMU Library Services
> >
> > Digital Library Services (DLS)
> > Sir Kenneth Green Library
> > Manchester Metropolitan University
> > All Saints
> > Manchester
> > M15 6BH
> >
> >
> > T: 0161 247 6124 (direct) 0161 247 6115 (helpdesk) | E:
> > [log in to unmask] | W: www.library.mmu.ac.uk
> >
> > -------------------------------------------------------------------------------------------
> ------------------------
> > Stay in touch: Library videos:
> >
> >
> >
> > -----Original Message-----
> > From: An informal open list set up by UKSG - Connecting the
> > Information Community [mailto:[log in to unmask]] On
> > Behalf Of Allen James
> > Sent: 26 January 2015 10:50
> > To: [log in to unmask]
> > Subject: [lis-e-resources] ScienceDirect login
> >
> > Hello -
> >
> > Can I ask if anyone else is experiencing problems with Shibboleth (or
> > OpenAthens LA) login to ScienceDirect?
> > Ours is working intermittently - it seems to take 3-4 goes at clicking
> > on the relevant sign in option before it actually works :
> > http://screencast.com/t/usX2vK5KgI
> >
> > Kind regards
> > James
> >
> > James Allen
> > Electronic Resources Manager | The Library Clifford Whitworth
> > Building, University of Salford, Salford M5 4WT
> > t: +44 (0) 161 295 6648
> > [log in to unmask] www.salford.ac.uk
> >
> >
> >
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> > lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
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> > lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
> > available on Facebook and LinkedIn Follow us on Twitter:
> > https://twitter.com/UKSG
> >
> > lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
> > available on Facebook and LinkedIn Follow us on Twitter:
> > https://twitter.com/UKSG
> >
> > lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
> > available on Facebook and LinkedIn Follow us on Twitter:
> > https://twitter.com/UKSG
> >
> > lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
> > available on Facebook and LinkedIn Follow us on Twitter:
> > https://twitter.com/UKSG
> >
>
>
>
> --
> Chris Smart
> Academic Liaison Librarian for Civil Aviation, Human Resources, Interpreting,
> Law, Management, Translation Studies, Transport London Metropolitan
> University Calcutta House Old Castle Street LONDON E1 7NT
>
> Companies Act 2006 : http://www.londonmet.ac.uk/companyinfo
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> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
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