Martin Philip asked:
> At the University of York Library, we're looking at all of our user facing
> systems that are either completely or partially within our control and we're
> specifically interested in these kinds of questions:
>
> Design and Experience: are we providing the right kind of experience for our
> users?
> Discovery: Are users finding what they want? Are resources being used?
> Usability and accessibility: Are our systems accessible in a way that makes
> users make them their first choice for content discovery
> Mobile: Can users access resources on mobiles? What more can we do in this
> area?
>
> Has anyone had success gathering feedback regarding these issues from
> focus groups? Or individual observations? Face to Face or screen/ keystroke
> capture? Is there any other strategy we haven't considered?
>
> As well as looking at the literature we were wondering if anyone have any
> experience of trying to answer these types of question?
I suggest you try [log in to unmask]
- a list that is wholly concerned with usability issues.
--
Sheila Thomas BA MCLIP MWeldI MBCS
Weldasearch Manager
TWI Ltd, Granta Park, CB21 6AL, UK
www.weldasearch.com
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