Many thanks for the update Alex.
If anyone's interested, Ebsco have responded to my support call and say
that engineers are currently working on resolving the authentication
issues. I've also somewhat bizarrely had an e-mail from Eduserv (we have
a sub to OpenAthens) to tell me that our Ebsco URLs have changed. I
think I'll not worry about that just at the moment!
Best wishes,
Sarah
Sarah Taylor
Electronic Resources Librarian
The Peter Marsh Library
University of Bolton
Deane Road
Bolton
BL3 5AB
01204 903099
[log in to unmask]
Please note that my normal working days are Mondays, Tuesdays and
Thursdays
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of Alex
Stuart
Sent: 28 April 2014 12:04
To: [log in to unmask]
Subject: Re: [lis-e-resources] Access to Ebsco databases via Shibboleth
Hi all,
It's Alex, speaking on behalf of the UK federation support team. We've
noted the range of organizations that have reported issues with access
on this list, and have directly received the email from Sheila at Robert
Gordon University.
There has not been a change to EBSCO's registered details for the EBSCO
Publishing, Inc. Service Provider (entityID
http://shibboleth.ebscohost.com) in the UK federation for over a year.
However, EBSCO appears to have been maintaining their system over the
weekend. See
http://support.epnet.com/support_news/detail.php?id=838&t=r&page=1
We think that the underlying issue is in EBSCO's authorisation system,
and we recommend that you contact their support team via
http://support.ebscohost.com/contact/askus.php or at
[log in to unmask] in the first instance.
Regards,
Alex
On 28/04/2014 10:35, Taylor, Sarah wrote:
> Hi all,
>
>
>
> Is anyone else having any problems accessing Ebsco databases via
> Shibboleth? We're getting an authentication error 103 (!) and several
> annoyed students.
>
>
>
> Thanks.
>
>
>
> Best wishes,
>
>
>
> Sarah
>
>
>
>
>
> Sarah Taylor
>
> Electronic Resources Librarian
>
> The Peter Marsh Library
>
> University of Bolton
>
> Deane Road
>
> Bolton
>
> BL3 5AB
>
>
>
> 01204 903099
>
> [log in to unmask]
>
> Please note that my normal working days are Mondays, Tuesdays and
> Thursdays
>
>
>
>
> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
> available on Facebook and LinkedIn Follow us on Twitter:
> https://twitter.com/UKSG
>
--
Alex Stuart
Team Leader - Federated Access Management EDINA, University of Edinburgh
The University of Edinburgh is a charitable body, registered in
Scotland, with registration number SC005336.
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
|