It is also still down for us via Shibboleth authentication. We do not use IP address authentication.



Louise Minta| Resource Librarian



Bury College | Millennium Centre | Market Street | Bury | BL9 0DB

t (0161) 280 8214 | f (0161) 280 8228 | w www.burycollege.ac.uk

-----Original Message-----

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Mitchell Dunkley

Sent: 30 April 2014 11:51

To: [log in to unmask]

Subject: Re: [lis-e-resources] Access to Ebsco databases via Shibboleth



Still down for DMU via Shibboleth authentication...



Mitchell Dunkley

Principal Information Assistant (Content Delivery), Library & Learning Services



DE MONTFORT UNIVERSITY

Leicester LE1 9BH

T: +44 (0) 116 207 8565

E:  [log in to unmask]

W: dmu.ac.uk





-----Original Message-----

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Dominic Benson

Sent: 30 April 2014 11:43

To: [log in to unmask]

Subject: Re: [lis-e-resources] Access to Ebsco databases via Shibboleth



I tested off campus at 08:30 this morning and I could access EBSCO databases via both Shibboleth and EZproxy. I checked our EZproxy messages log and a hiatus occurred between 2014-04-29 19:14:50 and 2014-04-29 21:00:20, so it looks like IP-based access was resolved eventually last evening. Access seems to be okay on campus this morning via IP and Shibboleth sessions.



I received this information from the EZproxy list last evening: "If you visit support.ebsco.com [or http://support.epnet.com/]  > System Alerts [http://support.ebsco.com/support_news/alerts/] > you will see Shibboleth Access Issues Reported<http://support.ebsco.com/support_news/detail.php?id=839&t=r&page=1>."



There aren’t any alerts about IP-based access issues but we certainly had some and other sites in the USA reported them too. I note that there is an EBSCOhost software update scheduled for today but there is no time noted: http://support.ebsco.com/support_news/detail.php?id=838&t=r&page=1



Dom



-----Original Message-----

From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Hannah Britcher

Sent: 30 April 2014 09:06

To: [log in to unmask]

Subject: Re: [lis-e-resources] Access to Ebsco databases via Shibboleth



Hi



I've just tested our off campus access this morning and we are still getting the error message at Portsmouth. Ebsco sent me the following workaround, but it's a bit clunky:

http://search.ebscohost.com/login.aspx?direct=true&AuthType=shib



--

Hannah Britcher

Team Leader, Procurement & Metadata

University Library

University of Portsmouth

Cambridge Road

Portsmouth

PO1 2ST

UK



+44 (0)23 9284 3227

[log in to unmask]<mailto:[log in to unmask]>

http://www.port.ac.uk/library





On 30 April 2014 08:59, Louise Minta <[log in to unmask]<mailto:[log in to unmask]>> wrote:



> Hi everyone,

>

> Is anybody still getting authentication error 103?

>

> Best wishes,

> Louise

>

> Louise Minta| Resource Librarian

>

> Bury College | Millennium Centre | Market Street | Bury | BL9 0DB t

> (0161) 280 8214 | f (0161) 280 8228 | w

> www.burycollege.ac.uk<http://www.burycollege.ac.uk>

> -----Original Message-----

> From: An informal open list set up by UKSG - Connecting the

> Information Community [mailto:[log in to unmask]] On

> Behalf Of Dominic Benson

> Sent: 29 April 2014 19:35

> To:

> [log in to unmask]<mailto:[log in to unmask]>

> Subject: Re: [lis-e-resources] Access to Ebsco databases via

> Shibboleth

>

> Hi All

>

> There are intermittent problems again tonight: "Connection refused by

> web.b.ebscohost.com, please try again later" -- it's affecting

> EZproxy, IP, and Shibboleth sessions.

>

> Dom

>

> -----Original Message-----

> From: An informal open list set up by UKSG - Connecting the

> Information Community [mailto:[log in to unmask]] On

> Behalf Of Alex Stuart

> Sent: 28 April 2014 12:04

> To:

> [log in to unmask]<mailto:[log in to unmask]>

> Subject: Re: [lis-e-resources] Access to Ebsco databases via

> Shibboleth

>

> Hi all,

>

> It's Alex, speaking on behalf of the UK federation support team. We've

> noted the range of organizations that have reported issues with access

> on this list, and have directly received the email from Sheila at

> Robert Gordon University.

>

> There has not been a change to EBSCO's registered details for the

> EBSCO Publishing, Inc. Service Provider (entityID

> http://shibboleth.ebscohost.com) in the UK federation for over a year.

> However, EBSCO appears to have been maintaining their system over the

> weekend. See

> http://support.epnet.com/support_news/detail.php?id=838&t=r&page=1

>

> We think that the underlying issue is in EBSCO's authorisation system,

> and we recommend that you contact their support team via

> http://support.ebscohost.com/contact/askus.php or at

> [log in to unmask]<mailto:[log in to unmask]> in the first instance.

>

> Regards,

> Alex

>

>

> On 28/04/2014 10:35, Taylor, Sarah wrote:

> > Hi all,

> >

> >

> >

> > Is anyone else having any problems accessing Ebsco databases via

> > Shibboleth? We're getting an authentication error 103 (!) and

> > several annoyed students.

> >

> >

> >

> > Thanks.

> >

> >

> >

> > Best wishes,

> >

> >

> >

> > Sarah

> >

> >

> >

> >

> >

> > Sarah Taylor

> >

> > Electronic Resources Librarian

> >

> > The Peter Marsh Library

> >

> > University of Bolton

> >

> > Deane Road

> >

> > Bolton

> >

> > BL3 5AB

> >

> >

> >

> > 01204 903099

> >

> > [log in to unmask]<mailto:[log in to unmask]>

> >

> > Please note that my normal working days are Mondays, Tuesdays and

> > Thursdays

> >

> >

> >

> >

> > lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups

> > also available on Facebook and LinkedIn Follow us on Twitter:

> > https://twitter.com/UKSG

> >

>

>

> --

> Alex Stuart

> Team Leader - Federated Access Management EDINA, University of

> Edinburgh

>

>

> The University of Edinburgh is a charitable body, registered in

> Scotland, with registration number SC005336.

>

> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also

> available on Facebook and LinkedIn Follow us on Twitter:

> https://twitter.com/UKSG

>

> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also

> available on Facebook and LinkedIn Follow us on Twitter:

> https://twitter.com/UKSG

>

> ________________________________

>

> The contents of this email are subject to Bury College’s e-mail disclaimer.

>

> Please go to the following website to view the full disclaimer:

>

> http://www.burycollege.ac.uk/e-maildisclaimer

>

>

>

> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also

> available on Facebook and LinkedIn Follow us on Twitter:

> https://twitter.com/UKSG

>



lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter:  https://twitter.com/UKSG





lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter:  https://twitter.com/UKSG



lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter:  https://twitter.com/UKSG



________________________________



The contents of this email are subject to Bury College’s e-mail disclaimer.



Please go to the following website to view the full disclaimer:



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lis-e-resources is a UKSG list - http://www.uksg.org

UKSG groups also available on Facebook and LinkedIn

Follow us on Twitter:  https://twitter.com/UKSG