Book now to secure your place on the following ASLIB workshops
*** Apologies For Cross-Posting ***
Copyright: Latest Legislative Developments - 29th April 2014 - London
Course Leader: Naomi Korn
In the last couple of years and particularly following the Hargreaves Review of IP, there have been dramatic legislative developments in the UK and Europe relating to copyright. These developments will affect how digital resources are managed and used. This course is for Library and Information Professionals wishing to gain a better understanding of the impact of these changes on their day-to-day work.
For more information on this workshop visit http://www.aslib.com/training/courses/course.htm?eventid=104
Enquiry Handling by Phone and E-mail - 30th April - London
Course Leader: Tim Buckley Owen
Responding to enquiries by phone or e-mail, we are deprived of almost all the clues we take for granted when dealing with people face-to-face. The risk of misunderstanding or offence is high; customers tend to be more impatient, and it is very easy for them to take their query elsewhere. This course is for anyone who needs to understand the challenges of dealing with enquiries when the enquirer is not present.
For more information on this workshop visit http://www.aslib.com/training/courses/course.htm?eventid=70
Download ASLIB's 2014 Training Directory for other course dates and information on on-site and one-to-one courses http://www.aslib.com/downloads/aslib_training_directory_2014.pdf
Keep up-to-date with news of further new courses and dates by checking the website: http://www.aslib.com/training/index.htm
Sue Hill
Training Co-ordinator (ASLIB)
E-mail: [log in to unmask]
Tel: +44 (0) 1274 515621
Web: http://www.aslib.com/training
For special offers and other important information find me on Linkedin (http://www.linkedin.com/pub/sue-hill/34/376/843)
or follow me on Twitter @trainingaslib
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