An opportunity has arisen at the National Railway Museum for a part-time Search Engine Assistant in the NRMs £4m open-access library & archive - Search Engine. We are looking for a friendly, approachable and outgoing new member of our existing dynamic front-of-house team.
Working under the supervision of our Librarian and curatorial staff, you will carry out a wide range of customer service tasks, including welcoming library and archive users, showing them how to use Search Engine to find out the answers to their questions, supervising the research rooms, and staffing the reception and reader registration desk. Your customer care skills will be crucial in maintaining the already highly positive reputation that Search Engine has gained, and thus helping to encourage repeat visits.
Ideally, you will have work experience involving regular face-to-face contact with the public, but more important are excellent listening and verbal communication skills, the ability to work calmly and courteously under pressure, and the ability to learn and follow structured procedures. You do not have to know anything about railway history, but an interest in the work of the NRM and of museums, libraries and archives generally, would be an advantage.
The NRM opens seven days a week, 362 days a year and Search Engine is open from Wednesday to Saturday every week, so this post will involve regular weekend working on a rota basis. In return, we can offer membership of our pension, health and dental care schemes along with 30 days holiday pro rata.
For further information about the Science Museum Group, a full job description and to apply for this role, please visit - www.nrm.org.uk/AboutUs/Jobs For specific questions about this role please email [log in to unmask] or telephone 01904 686249. Please do not send CVs to this email address.
Karen Baker
Librarian
Knowledge and Collections
National Railway Museum
Leeman Road
York
YO26 4XJ
t +44(0)1904 685745
[log in to unmask] <mailto:[log in to unmask]>
nrm.org.uk
follow us on twitter@railwaymuseum
A member of the Science Museum Group
The Science Museum Group consists of:
Science Museum, London
Museum of Science & Industry, Manchester
National Railway Museum, York and Shildon
National Media Museum, Bradford
<http://www.nrm.org.uk/ResearchAndArchive.aspx>
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