We were indeed talking about it 15 years ago. I remember querying this with some online publishers and aggregators as long ago as 1996
Helga J. Perry, Electronic Systems & Resources Librarian
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University Hospital
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-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Cole, Louise
Sent: 21 January 2014 15:26
To: [log in to unmask]
Subject: Re: [lis-e-resources] Accessing previously subscribed content after cancellation
Hi Andy
The issue here is that these are often just before or at the cut-off point for retaining paperwork, which we don't beyond seven years (and it seems the publishers don't either ...).
I don't want to single anyone out as we have had issues with other publishers in the past, and one or two of you have guessed off-list. I just think this will be a growing problem and adds to the burden of e-resource 'stock' maintenance. And with that we are back to the 'purchase v rental' argument which I swear we were all talking about fifteen years ago.
Best
Louise
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Andy Jack
Sent: 21 January 2014 13:59
To: [log in to unmask]
Subject: Re: [lis-e-resources] Accessing previously subscribed content after cancellation
Hello Louise,
I have lots of thoughts about this but won't drone on here about them to the whole community.
One practical solution to this situation though could be finance/invoice related, with quite a burden on paperwork trawling.
Does your payments team keep copies of invoices, and if so couldn't you just provide them as evidence of having paid for the content in the past, meaning you should retain access in the future?
This is reliant on explicit detailing of the content paid for on the invoices themselves, but I'd expect this to be the case anyway as a payment teams shouldn't just be paying invoices without clear mention of what it is that is being paid for. If there isn't mention then I'd expect this should be something we'd want to be demanding in the future - if we can't save things done before then at least we can mitigate against - prompted by episodes like this - them happening again in the future. Single-sided and one page invoices would be nice as well to lower the scanning burden on central purchasing teams who no doubt put all these into a 3rd non-library non-publisher system.
Wouldn't suppliers be obliged to keep physical copies of invoices as well meaning they could check their own paper archives? Systems change and electronic records disappear but there must be at least one tin-hat wearing 'paperphile' (I'm making up words now) in every organisation that is preparing for the day the lights go out? I guess we won't be too worried about electronic resources if that ever happens though.
And back we are at paper!
Good luck. I'm certainly intrigued to know how this story ends!
Also - what is the issue with saying who the publisher is? I'd imagine people wouldn't like it, but companies get 'outed' online all the time and when they do it often gives other customers the opportunity to mitigate against the same misfortunes happening to them.
Best wishes,
Andy
LSE Library
but personal commentary.
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Cole, Louise
Sent: 21 January 2014 12:47
To: [log in to unmask]
Subject: [lis-e-resources] Accessing previously subscribed content after cancellation
Hello everyone
This is partly an access issue and partly a licensing issue, but I wondered if anyone had any thoughts on it!
We used to subscribe to a number of journals from a publisher (let's call them 'X') who did not require us to sign a licence agreement but who provided access to their e-content based on a terms and conditions agreement that could be found on their website, and which stated that:
"On termination of this License, the Publisher shall provide continuing access for Authorised Users to that part of the Licensed Materials which was published and paid for within the Subscription Period except where such termination is due to a breach of the License by the Licensee which the Licensee has failed to remedy as provided in 10.1.1 and 10.1.3 of this License. (Please note this clause may not apply to individual members of certain Learned Societies for whom the Publisher produces and distributes journals.)"
It's a clause we are very used to seeing, and that's absolutely fine; if we have paid for something, we should retain access to it.
We've noticed over the past year or so that many of these titles where we have a restricted number of years' access, that we paid for under subscription, have been switched off, sometimes on platform migrations. In many cases we are talking about more than six years since cancellation, so our records (since changing LMS) do not go back that far, and neither do those of our subscription agent. We do have print copies on the shelves which cover part of the years for which we had e-access (but not all, as we offered some journal volumes to UKRR because we had them covered in e-access).
The publisher will not switch back on the access for us without some confirmation that we subscribed to the content in question. As we never had a licence stipulating we were entitled to the access which we can produce with a signature we cannot prove entitlement through that route. It doesn't help either that X have changed their pricing policy several times from allowing free e-access with a print subscription to now having print + paid online or online only options.
One piece of advice I received was to scan the print journal covers we had to prove we have them in our collection, but this of course only proves ownership, not purchase!
It has always seemed to me that this is one major downside of the e-journal rental model - when we purchased print content the publisher did not come along years after the event and remove the volumes from our stock, but it does happen on quite a regular basis that we have to fight to retain the e-content for which we have paid.
Initiatives such as KB+ don't help as they are also time-limited, and also impact on what is made available through commercial knowledge bases such as SFX or Serials Solutions.
Has anyone else tried to tackle this, and is it indeed something we should be concerned about as a community?
Many thanks
Louise
Louise Cole
Senior Information Advisor
Information Services (Education)
Kingston University
Kingston upon Thames
KT2 7LB
Email [log in to unmask]<mailto:[log in to unmask]>
Tel 0208 417 5383 / 7074
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UKSG groups also available on Facebook and LinkedIn
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