We were not aware of this at Kingston either. We haven't had any complaints so far but at least we will know what the problem is thanks to this list! I agree that 4 mins is complete unhelpful.
Bertrand Daldy
Kingston University Library and Learning Services
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Dominic Benson
Sent: 10 December 2013 13:46
To: [log in to unmask]
Subject: Re: [lis-e-resources] 4 minute inactivity logs students out of Myilibrary books
Dear Jayne,
Yes, we had a report from a user last week who had been locked out of two titles. If the barrier is only 4 minutes that is unacceptable. Hardly time to boil an egg. The default session length on our Shibboleth cookie is 30 minutes, for good reason.
Kind regards,
Dom Benson
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[log in to unmask] | Tel: +44(0)1895 266143 | fax: +44(0)1895 269741 Electronic Resources Librarian, Brunel University Library, Uxbridge, Middlesex, UB8 3PH, UK
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Jayne Moss
Sent: 10 December 2013 12:26
To: [log in to unmask]
Subject: [lis-e-resources] 4 minute inactivity logs students out of Myilibrary books
Dear All
We've been getting reports from students that they are being locked out of books on the MyiLibrary platform whilst they are still reading them.
After further investigations we've discovered:
MyiLibrary have advised that it could be that the user is not generating any activity when in the title and it logs them out after 4 minutes giving another user a chance to access.
Whilst we understand there needs to be a way of logging users off after inactivity, 4 minutes seems to be a rather short time - essentially, if the student is reading a page of text and perhaps making some notes they may well not use the mouse for 4 minutes!
We went back to MyiLibrary and requested they change the inactivity time from 4mins to 10mins and the response was that they would put forward the request to the development team but that the 4 mins would remain for the foreseeable future.
Has anyone else had complaints from students being logged out of e-books? What do you think of the 4 minute rule?
We'd really like to put some pressure on the company to change this so the more support the better.
Regards
Jayne Moss
Senior Information Specialist (Engineering & construction/Computing & maths) Room 201Charles Seale-Hayne Library | Plymouth University | Drake Circus | Plymouth | PL4 8AA | UK
tel://+441752587116 | Email: [log in to unmask]<mailto:[log in to unmask]>
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