I've a feeling UpToDate also has some really short timeout setting (3 or 4 minutes).

In any case, the system should always give a warning (e.g. "your session will expire in 2 minutes - please click to continue")


Helga J. Perry, Electronic Systems & Resources Librarian
Clinical Sciences Library
University  Hospital
Coventry CV2 2DX
02476 968827 ; [log in to unmask] ; Twitter @UHCWLibrary
Try DynaMed  http://bit.ly/xMB3ye  and ProQuest http://search.proquest.com at home today! (ATHENS login required)


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-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Rey Patricia
Sent: 10 December 2013 14:08
To: [log in to unmask]
Subject: Re: [lis-e-resources] 4 minute inactivity logs students out of Myilibrary books

We don't have any MyiLibrary titles but I know that Ovid can change the time out settings when requested. We were having problems as people were forgetting to log off and were blocking access. We asked them to set it to 15 minutes, which seems about right for reading, downloading, etc.

Tricia Rey
Library
Queen Victoria Hospital
Holtye Road
East Grinstead
West Sussex
RH19 3DZ
01342 414266
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Daldy, Bertrand W
Sent: 10 December 2013 13:58
To: [log in to unmask]
Subject: Re: [lis-e-resources] 4 minute inactivity logs students out of Myilibrary books

We were not aware of this at Kingston either.  We haven't had any complaints so far but at least we will know what the problem is thanks to this list! I agree that 4 mins is complete unhelpful.

Bertrand Daldy
Kingston University Library and Learning Services

-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Dominic Benson
Sent: 10 December 2013 13:46
To: [log in to unmask]
Subject: Re: [lis-e-resources] 4 minute inactivity logs students out of Myilibrary books

Dear Jayne,

Yes, we had a report from a user last week who had been locked out of two titles. If the barrier is only 4 minutes that is unacceptable. Hardly time to boil an egg. The default session length on our Shibboleth cookie is 30 minutes, for good reason.

Kind regards,

Dom Benson
--
[log in to unmask] | Tel: +44(0)1895 266143 | fax: +44(0)1895 269741 Electronic Resources Librarian, Brunel University Library, Uxbridge, Middlesex, UB8 3PH, UK

-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Jayne Moss
Sent: 10 December 2013 12:26
To: [log in to unmask]
Subject: [lis-e-resources] 4 minute inactivity logs students out of Myilibrary books

Dear All

We've been getting reports from students that they are being locked out of books on the MyiLibrary platform whilst they are still reading them.

After further investigations we've discovered:
MyiLibrary have advised that it could be that the user is not generating any activity when in the title and it logs them out after 4 minutes giving another user a chance to access.

Whilst we understand there needs to be a way of logging users off after inactivity, 4 minutes seems to be a rather short time - essentially, if the student is reading a page of text and perhaps making some notes they may well not use the mouse for 4 minutes!

We went back to MyiLibrary and requested they change the inactivity time from 4mins to 10mins and the response was that they would put forward the request to the development team but that the 4 mins would remain for the foreseeable future.

Has anyone else had complaints from students being logged out of e-books? What do you think of the 4 minute rule?

We'd really like to put some pressure on the company to change this so the more support the better.

Regards

Jayne Moss
Senior Information Specialist (Engineering & construction/Computing & maths) Room 201Charles Seale-Hayne Library | Plymouth University | Drake Circus | Plymouth | PL4 8AA | UK
tel://+441752587116 |  Email: [log in to unmask]<mailto:[log in to unmask]>



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