Science Direct are working on it...
" The issue you experience is recognized. Our support continues to investigate these intermittent retrieval errors and slow response time. I am not going to able to provide you with an alternative solution, as the issue has a global impact. Please, accept my sincere apologies for the inconvenience."
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Melanie Wilson
[log in to unmask]
01482 465820
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Bird, Joan V.
Sent: 25 November 2013 11:36
To: [log in to unmask]
Subject: Re: [lis-e-resources] Science direct access problems
We are experiencing similar problems here, including a response that a URL format (on the ScienceDirect site) was incorrect.
Regards
Joan Bird
Content Coordinator, NERC Library Service, BGS Environmental Science Centre, Keyworth, Nottingham NG12 5GG
Tel: 0115 936 3321
email: [log in to unmask]
www.nerc.ac.uk
www.planetearth.nerc.ac.uk
Follow @NERCscience:
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Dewey, Sheree A.
Sent: 25 November 2013 10:33
To: [log in to unmask]
Subject: [lis-e-resources] Science direct access problems
Hello all,
Is anyone else experiencing problems in accessing Science Direct today?
We have been unable to access SD all morning, getting the message "Sorry your request cannot be processed due to a system problem. Contact the help desk if the problem persists."
No word from the help desk or our rep as of yet to confirm what the problem is?
Regards
Sheree Dewey
Serials Manager
University of Leicester
David Wilson Library
PO Box 248
University Road
Leicester
LE1 9QD UK
Tel +44(0)116 252 2048
Fax +44(0)116 252 2066
Email [log in to unmask]<mailto:[log in to unmask]>
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