On 25/11/2013 14:10, Bird, Joan V. wrote:
> This is just to report that everything now seems to have been resolved for us here. (I was contacted by Elsevier (Tom Whitaker, Technical Product Manager), who says the technical team have resolved the problem).
>
> Regards
> Joan
>
> Joan Bird
> Content Coordinator, NERC Library Service, BGS Environmental Science Centre, Keyworth, Nottingham NG12 5GG
> Tel: 0115 936 3321
> email: [log in to unmask]
> www.nerc.ac.uk
> www.planetearth.nerc.ac.uk
> Follow @NERCscience:
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Colette Capewell
> Sent: 25 November 2013 12:05
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] Science direct access problems
>
> We are having the same here at Edge Hill University
>
> Regards
> Colette
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Bird, Joan V.
> Sent: 25 November 2013 11:36
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] Science direct access problems
>
> We are experiencing similar problems here, including a response that a URL format (on the ScienceDirect site) was incorrect.
>
> Regards
>
>
> Joan Bird
> Content Coordinator, NERC Library Service, BGS Environmental Science Centre, Keyworth, Nottingham NG12 5GG
> Tel: 0115 936 3321
> email: [log in to unmask]
> www.nerc.ac.uk
> www.planetearth.nerc.ac.uk
> Follow @NERCscience:
>
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Dewey, Sheree A.
> Sent: 25 November 2013 10:33
> To: [log in to unmask]
> Subject: [lis-e-resources] Science direct access problems
>
> Hello all,
>
> Is anyone else experiencing problems in accessing Science Direct today?
> We have been unable to access SD all morning, getting the message "Sorry your request cannot be processed due to a system problem. Contact the help desk if the problem persists."
>
> No word from the help desk or our rep as of yet to confirm what the problem is?
>
> Regards
>
>
>
> Sheree Dewey
> Serials Manager
> University of Leicester
> David Wilson Library
> PO Box 248
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> Leicester
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>
> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG ________________________________ Edge Hill University Times Higher University of the Year - shortlisted 2007, 2010, 2011 www.edgehill.ac.uk<http://www.edgehill.ac.uk>
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> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
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> This message (and any attachments) is for the recipient only. NERC is subject to the Freedom of Information Act 2000 and the contents of this email and any reply you make may be disclosed by NERC unless it is exempt from release under the Act. Any material supplied to NERC may be stored in an electronic records management system.
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