ASLIB - CUSTOMER SERVICE SKILLS TRAINING WITH LISA JESKINS
*** Apologies for cross-posting ***
Book a place on one of ASLIB's Autumn 2013 courses and receive 10% discount on any other course from the Autumn 2013 programme.
CUSTOMER SERVICE SKILLS: A BLUEPRINT FOR CUSTOMER SATISFACTION (NEW FOR 2013)
8 October 2013, London
Good customer service is a core value for all information and library services.
Appreciating and meeting the expectations of users is at the heart of providing a high quality library service and staff who understand what customers want are an organization's biggest asset. Good customer service inspires customer loyalty and enhances the reputation of the organization. It can help with staff motivation and improve staff morale. Fewer complaints mean less stress and a happier team.
This workshop provides participants with an introduction to customer service skills and is a mixture of presentation, group discussion and activities. It will provide a basic introduction to a range of techniques to help enhance customer service practice.
For more information visit http://www.aslib.com/training/courses/course.htm?eventid=110
BOOK YOUR PLACE
To book a place, please complete the booking form at: http://www.aslib.com/downloads/ASLIB%20Training%20%20Booking%20Form.pdf
and return to:
Sue Hill
ASLIB Customer Operations and Marketing Executive
E-mail: [log in to unmask]
Tel: +44 (0) 1274 777700 Ext 5621
Web: http://www.aslib.com/training
ASLIB Training - Celebrating 70 Years of Information Skills Training
ASLIB corporate members save 20% on course fees.
We offer public courses and workshops, as well as on-site and distance programmes.
|