Hi Victoria,
I share your pain, I get one or two support calls about this issue every week and have been handling it the same way, a custom help guide which we direct people towards. I've found that a screenshot with a big red arrow pointing to where people need to click sorts them out most of the time - I've attached my stock image.
The good news is that in Service Pack 10 this behaviour is changed so that every time someone logs in the preference is reset and the menu displayed if it was hidden.
Sonya McChristie
Customer Support Administrator
LTech,
IT Services, Northumbria University,
Newcastle, NE1 8ST
Email - [log in to unmask]
Tel - 0191 227 3069
-----Original Message-----
From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]] On Behalf Of Victoria Case
Sent: 23 May 2013 13:37
To: [log in to unmask]
Subject: Hidden Course Menu
Hi,
Has anybody else experienced problems with the tool that allows users to minimise their course/organisation menu? Our users often inadvertently minimise the course menu and think that they’ve lost all their course content. Has anyone else had enquiries from staff or students about this feature? We have created a help guide about it, but we still get a large number of questions from new users. If it is an issue at your institution, what approach have you taken to minimise the issue? Any suggestions would be appreciated.
Thanks,
Victoria
Victoria Case
The University of Law
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