Hi,
We are a very small library service investigating the introduction of email & text notifications.
We have evidence in the form of letters and comments from customers that they would prefer to receive electronic messages but our Authority would like us to establish the number of customers who would actually use the service if it were implemented. i.e. would the use justify the implementation and maintenance costs.
First thoughts are:
Canvas opinion via social media channnels and Council web site
Quick questionnaire in libraries
Does anyone have any tips on how we can obtain this type of evidence to include in our business plan?
Thanks in advance.
Jane Daniels
Support Services Development Officer
Torfaen Public Libraries
01633 628945
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