Hello
I am just wondering if anyone can potentially be of assistance?
I am currently reviewing our Library Service Level Agreements/KPIs here at Roehampton University Library and would find it a great help to benchmark and know what other University Libraries Service Level Agreements/KPIs are.
If you are able to help, please could you kindly email me a link to where this information can be found on your webpages or if preferred please email me an attachment of your current standards to: [log in to unmask]
I have quite a quick turnaround for this so if I could have any information sent to me this week i.e.by Friday 12th April 2013 that would be fantastic.
thank you all in advance
Laura
(nb thank you to Julie and Matt who have contacted me already)
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