***Apologies for cross-posting***
Hi all
I wondered if I could ask for your advice and ideas? I'm currently
struggling to get overdue books back from students as I'm not allowed to
employ the usual methods of retrieval. These being:
* With holding course certificates (as these are not our
property I am told that we cannot with hold them)
* Blocking computer and library access (this causes a barrier to
learning)
* Debt collectors (this was stopped a few years ago due to the
cost)
* Deposit system (this is perceived as an administrative
nightmare and therefore hasn't been adopted)
At the moment my service seems to be haemorrhaging money due to the
costs of replacing books which are never returned. I'm meeting with the
College student services team to try to resolve this issue and it would
be useful to have some suggestions. If you can let me know what you do
apart from the options outlined above I'd really appreciate it.
Thanks
Carol
Carol Parker
Learning Centre Coordinator
(Hours: Monday - Friday 7.30am - 4.00pm
-----------------------------
Tel: 023 80577468
City College Southampton
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