Dear all
Please see below details of an exciting role currently being advertised at King's College London Library Services. Full details are available on the King's College London vacancies pages and all queries about the role should go to Sally Brock, details below.
With best wishes
Erin
Counter Services Team Leader
Customer Services
Library Services
Salary is within the grade 5 scale, £28,327 - £32,445 (inclusive of London Weighting)
We are building a flexible, dynamic and innovative library service to meet the needs and exceed the expectations of our large group of diverse library users. We are looking for someone to help us build this service and to inspire and lead a team in achieving our aims.
We are looking for a highly enthusiastic, customer-focused and flexible individual who will thrive on leading a team that work and communicate directly with students and staff. The Counter Services Team Leader oversees the circulation activity (loans, returns, renewals and associated tasks) of the site and maintains a pleasant and conducive physical environment for all our library users.
The post holder will manage a team of Supervisors and Information Assistants at The Maughan Library, ensuring that the team are effectively inspired, managed and developed in order to provide an excellent customer experience and the efficient implementation of all tasks. They will also be required to develop strong links with other teams in the library and throughout the College.
You will have a proven ability to deliver a customer-focused service, along with established supervisory and information skills. Proven time management skills and the ability to prioritise and organise your own workload and those of assigned staff are required, along with a reliable, flexible and positive attitude to work.
Due to the service nature of the post, regular evening work is required and weekend working may also be necessary.
For an informal discussion of the post please contact Sally Brock, Library Manager, on 020 7848 2704.
Interviews are expected to be held on 5 December 2012.
________________________________
Erin Caseley
Associate Director, Customer Services Strategy
Library Services
King's College London
Maughan Library
Chancery Lane
WC2A 1LR
Tel: 020 7848 2313
Mobile: 07725 220 023
Email: [log in to unmask]
Web: www.kcl.ac.uk/library<http://www.kcl.ac.uk/library>
Connect with us at twitter.com/kingslibraries<http://twitter.com/kingslibraries>
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