Alison
Have you looked at 'Library Elf'? Very popular in the USA and now appearing in some UK libraries including my local one, West Lothian. Users have to opt in (as I have) and it works beautifully.
George Kerr
Sent from my iPad
On 26 Nov 2012, at 08:41, "Brown, Alan" <[log in to unmask]> wrote:
> Alison,
>
> We have also been doing this properly for about 4 years. We send them
> out 4 days before books are due back and 2 days before charged items are
> due back. The only way our customers can opt out is to opt out of email
> notices altogether. Like Jon, we have found that a number of customers
> have come to rely on these reminders. When we first introduced them our
> email set up was not right which meant that many did not get through,
> and this did cause a few issues. We had to do quite a bit of tinkering
> to ensure reliable delivery. When we introduced them we didn't measure
> the impact on fine income, we were more interested in getting items back
> on time so providing a better service for customers. About a third of
> our active borrowers get email notices and courtesy notices is one of
> the ways we can encourage users to sign up for email notices (with the
> big savings on postal ones).
>
> Our courtesy notice (4 day) text is: (but this was set-up when we were
> limited on the amount of text we could put in)
> --snip--
> LIBRARY REMINDER
> Please note that the following items will become
> overdue in 4 days time. Return or renew them to avoid
> library charges. You could renew online by logging
> into your library account at;
> http://library.bury.gov.uk/patroninfo
> --snip--
>
> HTH
>
> --
> Alan Brown
> Library Systems Liaison Officer
> Bury Library Service
> Resource Services
> Textile Hall
> Manchester Rd
> Bury BL9 0DG
> 0161 253 5877
> http://www.bury.gov.uk/libraries
> http://library.bury.gov.uk
>
>
>
>
> ________________________________
>
> From: Alison Insley [mailto:[log in to unmask]]
> Sent: 23 November 2012 07:50
> Subject: Courtesy notices
>
>
> Hello all
>
> We are introducing courtesy notices and would like to know -
>
>
> * How many days before the item is due back are courtesy notices
> emailed to customers?
> * Has anyone noticed the impact on income?
> * What is the wording of your courtesy notice?
> * Can customers opt out not to receive courtesy notices?
> * Anything else it is thought useful for us to know.
>
>
> Thank you
>
> Alison Insley
> Transformation and Engagement Officer
> Warwickshire Library & Information Service
> Resources Group
> Warwickshire County Council
> Tel: 01926 41 8081
> Fax: 01926 41 2471
> [log in to unmask]
> www.warwickshire.gov.uk
>
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