Primary Research Group has published Higher Education Interlibrary Loan Management Benchmarks, 2013 Edition, ISBN 157440-216-1.
The 165 page study is based on data from detailed responses from more than 65 colleges and universities, covering interlibrary loan response times, shipping costs, means and form of fulfilment, Ill staffing and budgeting, workload and trends in number of transactions, policies on non-traditional items, use of digital repositories, automation and many other issues in higher education interlibrary loan management. The report gives highly specific information in a myriad of areas allowing end users to compare their interlibrary loan efforts with those of peer institutions.
Just a few of the report’s many findings are that:
• Over the past three years, traditional interlibrary loan services transactions in college libraries in the sample have increased by a cumulative 3-year mean of 17.94%.
• The mean turnaround time for article borrowing requests among libraries in the sample is 2.99 days.
• 53.85% of research universities deliver documents in electronic form unless otherwise specified by the borrower.
• 13.24% of survey participants say that interlibrary loan at their college is under the auspices of the reference department.
• 39.71% of libraries in the sample use Ariel for document delivery.
• Research universities in the sample employ a mean of 5.3 students in their interlibrary loan efforts.
• Public colleges in the sample have a mean turnaround time of 7.37 days for video borrowing requests.
• 22.22% of community college libraries and 27.27% of 4-year college libraries offer interlibrary loan for state-adopted textbooks.
• Shipping and courier fees related to interlibrary loan have cost colleges in the sample a mean of $11,254 in the past year.
For further information view our website at www.PrimaryResearch.com.
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