On 21/10/2012 13:15, [log in to unmask] wrote:
> Alessandra, you must have had a lot of holiday this summer.
As a matter of fact I don't do enough holidays, if anything I do too
much work. Infact I shouldn't reply emails neither on a Saturday nor on
a Sunday. But there you go...
cheers
alessandra
> Almost every month at the NGI slot in the weekly ops meeting we discussed adding the coordinators to the email address for their sites in GOCDB. It also became the sites responsibility to change tickets to 'In Progress' as soon as they saw them.
> There were a couple of issues that arose after we made the change.
>
> a) Nagios didn't failed to send alarms by email to sites with multiple email addreasses. Some site who depended on this removed the extra emails. The problem has now beedn fixed so we should test again.
>
> b) Tickets raised by the ops portal (ROD Dashboard) only alert the 'notified site' in the first instance. Updates to the ticket don't get propagated to the notified site. GGUS are prepared to change their workflow to include notified sites from the ROD Dashboard (as they do for normal tickets) but are still checking with the ops portal to avoid any double notification.
>
> I'll come back to this at the November NGI Ops slot.
>
> Regards,
>
> John
>
> -----Original Message-----
> From: Alessandra Forti [mailto:[log in to unmask]]
> Sent: 20 October 2012 19:06
> To: Testbed Support for GridPP member institutes
> Cc: Gordon, John (STFC,RAL,SC)
> Subject: Re: Populating the wlcg-operations list
>
> On 20/10/2012 15:02, John Gordon wrote:
>> Alessandra, we need to revisit the GOCDB email addresses. You will remember that you got added to the site fields so that you got mailed when a site was 'notified'. There was a bug in nagios that stopped alarms going to sites with multiple email addresses in GOCDB. Elena removed you from Sheffield or you would have been getting mails for them too.
> Sorry, I don't remember this particular problem.
>> That bug was fixed in the nagios release Oxford are now running. So we should be able to add additional people to the site emails again. How do you think you solved the problem of getting tickets to the coordinators in other ways?
> We agreed few years ago that when they are assigned the NGI staff
> cut&pastes the addresses from a WEB page. For Northgrid sites the
> coordinators addresses have been included there. We might not get
> 'notified' but we get assigned the tickets.
>> Can you determine whether they have populated the list with the site email address from GOCDB? Or with all the sysadmins registered for sites in GOCDB?
> Andrea is pulling the site addresses and whatever is added to them.
>
> cheers
> alessandra
>
>> John
>>
>> -----Original Message-----
>> From: Alessandra Forti [mailto:[log in to unmask]]
>> Sent: 20 October 2012 07:53
>> To: Testbed Support for GridPP member institutes
>> Cc: Gordon, John (STFC,RAL,SC)
>> Subject: Re: Populating the wlcg-operations list
>>
>> The list is built using GOCDB. There should be only sites addresses in
>> there. For some reason it doesn't happen in all cases - for example my
>> address was listed together with Liverpool and Lancaster addresses,
>> probably a leftover attempt to get the GGUS tickets to the coordinators
>> which eventually we have solved otherwise. Once I removed myself the
>> list was rebuilt only with the sites addresses. I'd suggest to check
>> GOCDB. If people receive these emails through the site addresses there
>> is nothing that can be done at GOCDB or e-group level.
>>
>> cheers
>> alessandra
>>
>> On 20/10/2012 03:36, John Gordon wrote:
>>> I think that anyone registered at CERN can remove themselves from e-groups lists. Of course if the list is being regularly auto-populated then you may pop back in.
>>>
>>> John
>>>
>>> -----Original Message-----
>>> From: Testbed Support for GridPP member institutes [mailto:[log in to unmask]] On Behalf Of Jeremy Coles
>>> Sent: 20 October 2012 02:12
>>> To: [log in to unmask]
>>> Subject: Fwd: Populating the wlcg-operations list
>>>
>>> Dear All
>>>
>>> Many of you will have started receiving emails sent to the list [log in to unmask] even though you have not subscribed to it. See the background below. The intention was to have a list where WLCG sites could be reached for operations related updates and discussions (LCG-ROLLOUT being much wider). There were some exchanges last week that were really for a subset of the list and it was noted that attempts should be made to limit postings to the list in such cases. If anyone feels they should not be part of the list please let me know. We can give feedback (if there is any) at the next WLCG operations meeting in two weeks time.
>>>
>>> Jeremy
>>>
>>>
>>>
>>>
>>> Begin forwarded message:
>>>
>>>> From: Andrea Sciaba' <[log in to unmask]>
>>>> Subject: Re: Populating the wlcg-operations list
>>>> Date: 16 October 2012 14:43:45 GMT+01:00
>>>> To: wlcg-ops-coord <[log in to unmask]>
>>>>
>>>> Hi,
>>>>
>>>> done, all the site contact mailing lists for EGI and NDGF are now
>>>> imported in [log in to unmask]
>>>>
>>>> Andrea
>>>>
>>>> On 15/10/2012 15:20, Andrea Sciaba' wrote:
>>>>> Hello,
>>>>>
>>>>> unless there are objections, as agreed at the kick-off meeting, tomorrow
>>>>> I will add to [log in to unmask] the support mailing lists
>>>>> extracted from GOCDB for all the EGI and NDGF sites belonging to WLCG
>>>>> (being REBUS the authoritative source). As an example, these are the
>>>>> first lines of the import file:
>>>>>
>>>>> [log in to unmask],UKI-NORTHGRID-LANCS-HEP UKI-NORTHGRID-LIV-HEP
>>>>> [log in to unmask],Hephy-Vienna
>>>>> [log in to unmask],UKI-SOUTHGRID-RALPP
>>>>> [log in to unmask],RU-SPbSU
>>>>> [log in to unmask],RO-02-NIPNE
>>>>>
>>>>> The OSG sites will come only after I get confirmation that this is OK
>>>>> for OSG.
>>>>>
>>>>> Regards,
>>>>>
>>>>> Andrea
>>>>>
>
--
Facts aren't facts if they come from the wrong people. (Paul Krugman)
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