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LIS-MEDICAL  October 2012

LIS-MEDICAL October 2012

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Subject:

Re: Anyone else having a problem getting in to HDAS

From:

Laura Wilkes <[log in to unmask]>

Reply-To:

Laura Wilkes <[log in to unmask]>

Date:

Thu, 25 Oct 2012 09:50:42 +0100

Content-Type:

text/plain

Parts/Attachments:

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text/plain (112 lines)

I'm just wondering how all of you guys manage to get a personal response from Contact Us. I contact them all the time and all I ever get is the bog standard "we have noted your request....blah, blah,blah"

Feelingabitleftout.com :-(

Laura Wilkes LLB Hons. MCLIP
Trust Librarian
West Suffolk NHS Trust
[log in to unmask]
Tel. 01284 713112

The Library...First4Knowledge - follow us on Twitter wshlibrary
Want to find online resources? Need to know what your local nhs library can do for you?
Go to www.eel.nhs.uk or
 www.wsh.nhs.uk/library



-----Original Message-----
From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Derick Yates
Sent: 25 October 2012 09:44
To: [log in to unmask]
Subject: Re: Anyone else having a problem getting in to HDAS

I'm in and using HDAS at the moment, the question is, how many search terms will I manage to put in to the database before I get a time out or ERROR screens? I reckon it will be fine until I start looking at results, then it will die on page 3 of the results and I will quit and use OVID instead.

Still at least I'm singing "Oh happy days" in my head.

Regards

Derick Yates
EBP Tutor
Local Athens Administrator
C/O Trust Library and Information Service
Birmingham Women's NHS Foundation Trust
Mindelsohn Way
Edgbaston
BIRMINGHAM
B15 2TG
Tel: 0121 472 1377 extension 8746
Direct Dial Tel: 0121 627 5846
Fax: 0121 623 6922

Information Skills Training

The BWH library provides you with access to approx 2,500 e-journals.
This includes specialist O&G, Midwifery, Paediatric, Neonatal, Pathology and Genetics titles
You can access these via the e-journals link from our website at http://www.bwhct.nhs.uk/index.php/library-home
You will need to log in with your Athens username and password to access all titles.


-----Original Message-----
From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Lee, Paul
Sent: 25 October 2012 09:27
To: [log in to unmask]
Subject: Re: Anyone else having a problem getting in to HDAS

Yes, it's the same with us here.  I was told the following yesterday by NHS Evidence Technical Support, having contacted "contact us":

"Unfortunately, as we have been unable to replicate the issue on our network, it has been difficult to isolate the cause of the timeouts. Our developers are in the process of testing a possible fix which we hope to deploy as soon as it has passed the testing process. We are working as hard as we can to get it resolved but like I say, it depends upon passing testing, being deployed and then waiting to see if it does actually improve the situation for users getting the problem."

Regards
Paul

Paul Lee
Library | Reay House | Lambeth Hospital | 108 Landor Road | London | SW9 9NT
Telephone: 020 3228 6141/6462/6427
Email: [log in to unmask]
[log in to unmask]

-----Original Message-----
From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Peacock Richard (THE WHITTINGTON HOSPITAL NHS TRUST)
Sent: 24 October 2012 18:05
To: [log in to unmask]
Subject: Anyone else having a problem getting in to HDAS

---
This message was sent from an email address external to NHSmail but gives the appearance of being from an NHSmail (@nhs.net) address. The recipient should verify the sender and content before acting upon information contained within.
The identified sender is [log in to unmask]
---
It's a lovely late October evening, the birds are singing above the rumble of traffic: just right for a bit of EMBASE searching.

But HDAS has other ideas - I don't seem able to get beyond the log-in page.

Anyone else having problems? I keep getting tracking or server error pages. It was working OK an hour and a half ago.

Richard Peacock
Clinical Librarian
Archway Healthcare Library
020 7288 3607
[log in to unmask]

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