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TB-SUPPORT  June 2012

TB-SUPPORT June 2012

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Subject:

Tickets for the 11th of June

From:

Matt Doidge <[log in to unmask]>

Reply-To:

Testbed Support for GridPP member institutes <[log in to unmask]>

Date:

Mon, 11 Jun 2012 14:28:38 +0100

Content-Type:

text/plain

Parts/Attachments:

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text/plain (79 lines)

Heya all,
Here's the ticket update for this week.
Cheers.
Matt

29 open UK tickets this week.

Over the last week there have been a few queries, at the Ops-team 
meeting and in tickets themselves, concerning the correct procedure for 
involving other sites/support units. I hope to have something solid on 
this for next week.

QMUL/NGI
https://ggus.eu/ws/ticket_info.php?ticket=83020
Reliability/availability report ticket for QMUL. Jeremy's already 
notified the site but worth mentioning here too.

DURHAM/NGI
https://ggus.eu/ws/ticket_info.php?ticket=83006
Same for Durham.

NGI
https://ggus.eu/ws/ticket_info.php?ticket=82491
Jeremy's ticket to the VOMS chaps. Looks like it can be closed.
https://ggus.eu/ws/ticket_info.php?ticket=82492
Chris' ticket on the subject, can be closed or reassigned to the voms 
developers as an RFE.

SNO+
https://ggus.eu/ws/ticket_info.php?ticket=82671
https://ggus.eu/ws/ticket_info.php?ticket=82670
Have been seeing problems retrieving output from 
desdemona.zih.tu-dresden.de on both the Glasgow and Imperial WMSs. 
Likely a problem at the other end, but these tickets threaten to bounce 
around.

IC
https://ggus.eu/ws/ticket_info.php?ticket=82946
Interesting ticket - despite having cvmfs installed IC seem to be 
missing a release. This ticket is tracking the investigation.

QMUL
https://ggus.eu/ws/ticket_info.php?ticket=82842
https://ggus.eu/ws/ticket_info.php?ticket=82891
Chris has been seeing jobs dying with "Cancelled by CE admin" errors. 
This prompted his mail to TB-SUPPORT today (where he saw lots of files 
in /opt/glite/tmp that needed clearing out). Affecting biomed & hone 
jobs. Daniela suggests a full service restart and cites a recently 
discovered problem in ticket 82891.

DURHAM
https://ggus.eu/ws/ticket_info.php?ticket=82818
lhcb pilots seem to be dying due to cvmfs problems - although fixing it 
may be a low priority due to ongoing power troubles at the site.

RALPP
https://ggus.eu/ws/ticket_info.php?ticket=82739
heplnx206.pp.rl.ac.uk not working for biomed, looks like information 
system errors (or the SE isn't actually for biomed's use). Ticket is 
looking a little neglected.

CAMBRIDGE
https://ggus.eu/ws/ticket_info.php?ticket=82296
Still no word from atlas if the problems have gone away. I suggest 
closing the ticket after leaving a quick description of your solution.


SOLVED CASE PILE
https://ggus.eu/ws/ticket_info.php?ticket=82749
A ticket from the UK (to NGI_GRNET) concerning the problems seen during 
the the SUSSEX certification (81784), all issues have been solved.

FROM THE UK
Due to the glacial movement of many of the tickets I'm cataloging these 
tickets elsewhere (https://www.gridpp.ac.uk/wiki/Tickets_From_The_UK), 
only documenting significant changes or new problems here.

https://ggus.eu/ws/ticket_info.php?ticket=83133
The na62 FTS service at cern doesn't appear to be switched on...

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