Rob
I totally agree.
With regards the future, we are starting to gather meaningful performance data and that will improve things in the future.
However, that still leaves me with the challenge of how to create meaningful business cases in this 'start-up' phase in the absence of hard data from within the Organisation.
I feel sure I am not alone in facing this challenge. I am able to put some 'assumptions' together but would certainly welcome experience from elsewhere on this (my thanks to those who have replied already offlist btw).
I am thinking that data will come from either;
1. Organisations who have collected and collated IRM process data (paper record retrieval time, invoice process time etc);
2. Academic research on the same; and/or
3. Any standard assumptions/ formulae used in these situations.
All and any correspondence on this welcomed.
Regards
Meic
Meic Pierce Owen BA (hons) PG Dip ARM
Project Manager (Information and Records)
Transforming Government Programme
Chief Secretary's Office
Isle of Man Government
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Date: Thu, 28 Jun 2012 14:05:33 +0100
From: Rob Hutton <[log in to unmask]>
Subject: Re: Data on business process costs
Meic
I fear you are in a bit of a catch 22 situation here with this. To determine ROI you need to benchmark a starting point.
My approach is to try and tie the need for IRM into an objective/aim/vision of the organisation thereby giving it some weight to get the benchmarking done.
Rob
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Date: Thu, 28 Jun 2012 12:32:33 +0000
From: "Pierce Owen, Meic (CSO)" <[log in to unmask]>
Subject: Data on business process costs
Hi All
I find myself in a place I suspect a few of us find ourselves in.
I am required to create business cases for IRM projects that requite cost v benefit analysis.
So far so good.
However, I am required to do this in an Organisation that has to date no effective process cost measure in place.
In some cases, I am able to get enough live data together to scale in a meaningful way, in other cases, I am not.
How have people squared the circle on this?
Does anyone, for instance, have meaningful ballpark data on an 'average cost fro processing a form'. Yeh ok, don't laugh...that is a genuine thing I have been asked this very day. So many variables in there (process, grade etc) but I do wonder if there are any 'standard assumptions' out there around there.
All and any pointers, successful project data etc appreciated. On-list or off-list (if felt more appropriate)... all and any responses welcome.
Thanks
Meic
Meic Pierce Owen BA (hons) PG Dip ARM
Project Manager (Information and Records)
Transforming Government Programme
Chief Secretary's Office
Isle of Man Government
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