Heya all,
Here's the ticket update for this week.
Cheers.
Matt
29 open UK tickets this week.
Over the last week there have been a few queries, at the Ops-team
meeting and in tickets themselves, concerning the correct procedure for
involving other sites/support units. I hope to have something solid on
this for next week.
QMUL/NGI
https://ggus.eu/ws/ticket_info.php?ticket=83020
Reliability/availability report ticket for QMUL. Jeremy's already
notified the site but worth mentioning here too.
DURHAM/NGI
https://ggus.eu/ws/ticket_info.php?ticket=83006
Same for Durham.
NGI
https://ggus.eu/ws/ticket_info.php?ticket=82491
Jeremy's ticket to the VOMS chaps. Looks like it can be closed.
https://ggus.eu/ws/ticket_info.php?ticket=82492
Chris' ticket on the subject, can be closed or reassigned to the voms
developers as an RFE.
SNO+
https://ggus.eu/ws/ticket_info.php?ticket=82671
https://ggus.eu/ws/ticket_info.php?ticket=82670
Have been seeing problems retrieving output from
desdemona.zih.tu-dresden.de on both the Glasgow and Imperial WMSs.
Likely a problem at the other end, but these tickets threaten to bounce
around.
IC
https://ggus.eu/ws/ticket_info.php?ticket=82946
Interesting ticket - despite having cvmfs installed IC seem to be
missing a release. This ticket is tracking the investigation.
QMUL
https://ggus.eu/ws/ticket_info.php?ticket=82842
https://ggus.eu/ws/ticket_info.php?ticket=82891
Chris has been seeing jobs dying with "Cancelled by CE admin" errors.
This prompted his mail to TB-SUPPORT today (where he saw lots of files
in /opt/glite/tmp that needed clearing out). Affecting biomed & hone
jobs. Daniela suggests a full service restart and cites a recently
discovered problem in ticket 82891.
DURHAM
https://ggus.eu/ws/ticket_info.php?ticket=82818
lhcb pilots seem to be dying due to cvmfs problems - although fixing it
may be a low priority due to ongoing power troubles at the site.
RALPP
https://ggus.eu/ws/ticket_info.php?ticket=82739
heplnx206.pp.rl.ac.uk not working for biomed, looks like information
system errors (or the SE isn't actually for biomed's use). Ticket is
looking a little neglected.
CAMBRIDGE
https://ggus.eu/ws/ticket_info.php?ticket=82296
Still no word from atlas if the problems have gone away. I suggest
closing the ticket after leaving a quick description of your solution.
SOLVED CASE PILE
https://ggus.eu/ws/ticket_info.php?ticket=82749
A ticket from the UK (to NGI_GRNET) concerning the problems seen during
the the SUSSEX certification (81784), all issues have been solved.
FROM THE UK
Due to the glacial movement of many of the tickets I'm cataloging these
tickets elsewhere (https://www.gridpp.ac.uk/wiki/Tickets_From_The_UK),
only documenting significant changes or new problems here.
https://ggus.eu/ws/ticket_info.php?ticket=83133
The na62 FTS service at cern doesn't appear to be switched on...
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