Not quite what you are envisaging perhaps, but we've tried out a simple method for young children's feedback after a 'detective trail' around the museum: slips of paper with QR code and Smiley/neutral/groany faces and 'it was fun'/it was sort of OK/it was boring' which they can slip under an iPad to be read by a QR reader and counted. Their parents have a similar set but with something like 'we found out a lot/we didn't find out much/we didn't find out anything new'.
Children love doing this (the QR reader beeps satisfyingly when it goes online and the iPad thanks them profusely for their feedback) and (maybe) it's better than nothing.
Annette
________________________________________
From: Museums Computer Group [[log in to unmask]] on behalf of Michael Stocking [[log in to unmask]]
Sent: 04 May 2012 12:50
To: [log in to unmask]
Subject: Re: Visitor Surveys
Something of an aside on this, but I know several institutions have had success with very simple touchscreen surveys - we built one last year for the IWM. It depersonalises the survey, reduces problems if English is your second language, allows for audio and video feedback, and you can change the questions at will.
If Tom Grinsted is still on the list (although he's left the IWM), he would be able to tell you more.
Michael
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On 4 May 2012, at 12:25, Tim Trent wrote:
> Thanks Mia. Great resource. I'm interested in optimum length for a survey and the triggers that get them filled in, too.
>
> We want to know what we didn't do so well, and why folk choose to visit us in the first place. We're happy to be congratulated on the good things, but need to hear about the less good. And we want to elicit the visitor demographics in terms of age, distance travelled, etc.
>
> But we're mindful that people do not fill out long surveys, that's why examples of ones that work are useful.
>
> We're a bunch of gifted amateurs because we're all volunteers. We need to turn good intentions into great execution
>
>
> On 4 May 2012, at 12:00, Mia wrote:
>
>> On 3 May 2012 15:52, Tim Trent <[log in to unmask]> wrote:
>>> Would some of you please be very sweet and send me OFF LIST (cos the list doesn't do attachments and others would probably find it boring) the simplest museum visitor surveys that you have found visitors willing to fill out that you have found valuable?
>>
>> Each survey should be tailored to the particular information you want
>> to find out, so it's difficult to send a generic survey. If you start
>> with exactly what you want to know - ideally information you can act
>> on - you might find that other people have successfully asked the same
>> thing and could share from there.
>>
>> http://www.usabilitynet.org/tools/surveys.htm is also a good basic resource.
>>
>> Cheers, Mia
>> (with my UX/usability hat on)
>>
>> --------------------------------------------
>> http://openobjects.org.uk/
>> http://twitter.com/mia_out
>>
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> Tim Trent - Consultant
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