It was not assigned to the site yet but it should have been so the explanation can be added first hand. I can not find an NGI notifier for this ticket (or the performance tickets for March) and will look into that; in the meantime I've added Stuart's explanation and closed the ticket.
On 9 Apr 2012, at 23:54, Stuart Purdie wrote:
> On 9 Apr 2012, at 23:11, Matt Doidge wrote:
>> The Availability/Reliability query for March. A gentle(ish) reminder
>> that this needs to be done this week.
> Ah - strictly, this is _not_ a ticket against Glasgow.
> It is a ticket _about_ glasgow, but it's to the NGI. (That's why we've not spotted it on our reviews). This is the normal procedure for poor performing sites - COD ask NGI, on the grounds that in many case of poor site performance, the site itself is not in a position to respond. More importantly, the primary purpose of COD asking the NGI is to ensure that the NGI is aware of the case.
> In this instance, the root cause was extended downtime for replacement of our network and installation of new equipment. It is not expected to continue or repeat, and the benefits of the work should become apparent over the next month.