We have been experiencing this problem for some time too.
I'm not sure why Elsevier and Adobe can't work together, but a way round the problem is to use a non-standard PDF viewer, such as the PDF viewer integrated into Google Chrome.
If you open ScienceDirect PDFs in this, you can save them as normal.
Duncan Belk
Learning and Teaching Librarian
Library Services
The Open University
Walton Hall
Milton Keynes
MK7 6AA
Tel. 01908 65 3838
-----Original Message-----
From: Sara Hopkins [mailto:[log in to unmask]]
Sent: 13 March 2012 15:02
To: [log in to unmask]
Subject: Re: [lis-e-resources] ScienceDirect PDF problem
Hello Ben,
The Science Direct service is still suffering from fallout from
yesterday's problem with the UK federation metadata and all or most UK
organisations are likely to experience intermittent access issues with
Science Direct or Scopus. Elsevier are aware of the problem and are
working on it, but for the time being access to all Science
Direct/Scopus-related services via UK federation is likely to be unreliable.
In particular, it's not possible to tell whether you are affected by the
same PDF issue as the one reported by the University of Buffalo; it
won't be possible to work that out until Elsevier has successfully
refreshed the UK federation metadata on all their Science Direct/Scopus
servers.
Regards,
Sara Hopkins
UK federation support team
On 13/03/2012 14:14, Ben Elwell wrote:
> Hello,
>
> We have recently been getting reports from staff and students being
> unable to open any PDF documents from ScienceDirect.
>
> We are still trying to collect more details about this, but in
> general it appears to be happening on Windows computers in Internet
> Explorer using the Adobe plugin. In general, right clicking the PDF
> link and using the save as option works, but there are some rumours
> that even this fails in some cases.
>
> It looks as though some other Universities have already started
> alerting their students to this (e.g. University of Buffalo:
> http://libweb.lib.buffalo.edu/blog/alerts/ ) so is this now an
> official problem? We have heard nothing from Elsevier on this issue
> ourselves.
>
> Is anyone else experiencing this issue too?
>
> Thanks Ben Elwell University of Wolverhampton
>
> lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG
> groups also available on Facebook and LinkedIn
>
--
Sara Hopkins
Support Team
UK Access Management Federation for Education and Research
web: http://www.ukfederation.org.uk/
The University of Edinburgh is a charitable body, registered in
Scotland, with registration number SC005336.
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
--
The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302).
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
|