I haven't assigned the ticket after setting it to solve.
From my experience of dealing with tickets it's not so easy to set the ticket to assigned state when it was already solved. I need to remove solution or to re-open the ticket.
On 26 Jan 2012, at 10:45, John Gordon wrote:
> Elena, according to the GGUS log, you reopened the ticket yourself just after marking it solved. . If this was a GGUS cock-up it seemed to have masqueraded as you.
> We are looking at changing the workflow so that the helpdesk team won't do this but this will require you to put the ticket in progress yourself.
> elena korolkova 2012-01-26 08:40 assigned (NGI_UK)
> Int. Diary: Sent TEAM notification mail to mail address [log in to unmask]
> Public Diary: Reset status after automatic ticket closing by error
>> -----Original Message-----
>> From: Testbed Support for GridPP member institutes [mailto:TB-
>> [log in to unmask]] On Behalf Of Elena Korolkova
>> Sent: 26 January 2012 09:54
>> To: [log in to unmask]
>> Subject: closed tickets were set in progress this morning
>> this morning I closed (set to solved) two atlas team tickets
>> for Oxford and UCL.
>> 20 min later they were set to "in progress" by NGI support.
>> Why do we need a triple work?
>> Dr Elena Korolkova
>> Email: [log in to unmask]
>> Tel.: +44 (0)114 2223553
>> Fax: +44 (0)114 2223555
>> Department of Physics and Astronomy
>> University of Sheffield
>> Sheffield, S3 7RH, United Kingdom
Dr Elena Korolkova
Email: [log in to unmask]
Tel.: +44 (0)114 2223553
Fax: +44 (0)114 2223555
Department of Physics and Astronomy
University of Sheffield
Sheffield, S3 7RH, United Kingdom