Durham University Library
Extended Hours Supervisor
Grade 5: £19,972 - £23,121, pro rata
To facilitate customer service excellence, we are seeking someone skilled and experienced in customer services to be responsible for the efficiency and quality of service provided to Library customers during staffed, extended hours periods in the evenings and at weekends, at our busy academic library. You will deal with enquiries from Library customers and will oversee borrowing services, related facilities, and general assistance to a wide range of Library customers. You will supervise and provide support for Extended Hours Assistants working at the Help and Information Point and in related activities, utilising the Millennium online circulation system. Building on your existing experience of library and information service work you will be able to develop your career in an academic library environment.
You will have a good general education to degree level, strong communication and interpersonal skills, teamwork and supervisory ability, and will be able to demonstrate accuracy and attention to detail. Front-line customer service experience and previous experience of working in library and information services are essential. A professional qualification in information management or librarianship is highly desirable.
This is a substantive, part-time post, working 12 hours per week. Further particulars and details of how to apply for this post are available at: https://ig5.i-grasp.com/fe/tpl_durham01.asp.
The closing date for the receipt of applications is 19th February 2012; short-listing is scheduled to take place on 21st February, with interviews on 1st March 2012. Application is by CV and covering letter. Please quote the reference number 1449 on all applications and correspondence. Informal enquiries about this post may be directed to Claire Smith, Library Services Manager on 0191 334 2945, email: [log in to unmask], or to Christopher Skelton-Foord, Head of Collection Services on 0191 334 2934, email: [log in to unmask]
_________________________________________________
Dr Christopher Skelton-Foord
Head of Collection Services
Durham University Library
Stockton Road
DURHAM DH1 3LY
UK
Tel: +44 (0)191 334 2934
Email: [log in to unmask] <mailto:[log in to unmask]>
Web: www.dur.ac.uk/library/ <http://www.dur.ac.uk/library/>
|