I've had the following from Jorge Rodriguez at Science Direct / Elsevier
([log in to unmask]):
> Is very hard to say, as you may be aware that we do set Proxy servers
> in our systems although we do not provide support for them. SD-008
> Error appears many times due to the browser type If possible try with
> IE that should work properly.
> The workaround works properly, at least for all the customers I have
> received the shibboleth request from. Also some users may have a
> duplicate ID and may also cause the problem. Can you please send me a
> user name and password for at least one shibboleth user which
> experiment the failed workaround.
> Notice that our engineers are working to solve this shibboleth issues
> as a primary matter, and notice as well that many UK accounts are
> affected, and you can rest assure that they are working hard to solve
> it
> Accept my apologies for all the inconveniences that this bug is
> causing you.
> Thank you for your cooperation.
> I am looking forward to your response.
Can anyone who's still having a problem accessing Science Direct please
contact Jorge on [log in to unmask] - especially (but not only) if
you are in a position to offer the use of a test login.
I've also received this from him:
> also want to inform you actually we have received few customers
> which they are still not able to access neither using the workaround,
> although sometimes is due to browsers type and compatibilities.
>
> Please if some users are still not able to access using the
> workaround let me know and I shall contact our secondline support to
> find a better one and also in order keep the record for this.
Cheers for now,
Steve, UK federation support
--
Steve Glover: SDSS, EDINA, Causewayside House, 160 Causewayside EH9 1PR
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