We are investigating the feasibility of offering an instant messaging enquiry service and to supplement the information already available via the Virtual Enquiry Project, it would be really helpful to know
A Do you operate an instant messaging enquiry service Y/N?
B If yes, what software do you use
a) Meebo
b) Question Point
c) LiveHelp
d) LivePerson
e) Other
C What kind of enquiries do you receive via this route?
a) subject related
b) Library account enquiries
c) General information
d) Other
D What times does this service operate?
E When is this service most used in the academic year and at what times of day?
F How is the service staffed? How many and what kind of staff deal with the queries and has the introduction had any noticeable effect on the staffing available for other services you offer?
As usual, I will summarise results for the list.
Heather Wells
Head of User Services
UEA Library
Tel: x3440
Mobile: +44(0)7939553954
email: [log in to unmask]
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