> b) We have some smart young students working on the helpdesk. They are doing what we tell them as well as they can. If we can give them better instructions to get tickets assigned more correctly then please contribute. I see no need to be dismissive of or abusive to them. If you guys want to take on the task of assigning tickets within a few hours please volunteer. As someone said earlier, (some) other NGIs have their helpdesks staffed by experienced supporters - Claire and John can find plenty other things for the students to do.
Why not. I used to do TPM shifts and it's no big deal.
Daniela
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HEP Group/Physics Dep
Imperial College
Tel: +44-(0)20-75947810
http://www.hep.ph.ic.ac.uk/~dbauer/
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