> If there has been mission creep and sites now get all updates just by
NOTIFY SITE being set then there may indeed be scope to clean up the
behaviour.
it has always been the case that sites get all the updates just by
NOTIFY SITE it's fundamentally an assigned ticket without the flag
'assigned' which only SU can set as you well said.
cheers
alessandra
Look at https://ggus.eu/ws/ticket_info.php?ticket=76608 and you will see
a ticket where NOTIFY SITE, assigned and involved are all used (and it
is also a TEAM ticket). Interestingly Brunel don't have a helpdesk email
in GOCDB so I don't know where the notify address came from. The NGI has
used the GridPP-maintained list of people to be contacted for a site so
you will see Duncan and Daniela there. John -----Original Message-----
From: Testbed Support for GridPP member institutes
[mailto:[log in to unmask]] On Behalf Of Ewan MacMahon Sent: 06
December 2011 00:02 To: [log in to unmask] Subject: Re: Changing
tickets to "in progress"
>> -----Original Message-----
>> From: Testbed Support for GridPP member institutes [mailto:TB-
>> [log in to unmask]] On Behalf Of John Gordon
>>
>> I'm not sure what you are trying to say Alessandra. The fact that sites
>> react to the original NOTIFY SITE is a bonus, not a reason for the
>> helpdesk to ignore the ticket.
>>
> I don't wish to put words in Alessandra's mouth, but I think she's
> getting at the same issue that I was when I suggested unifying the
> assigned to/notified fields. Essentially, that once a site know about
> a ticket and is dealing with it, leaving it in the queue on 'new'
> tickets for the NGI ticket wranglers to then assign is pointless; it's
> work for them and it adds nothing. It's good to have people routing
> tickets to the right places, but there's no point in making them do it
> to tickets that are already in the right place.
>
>> Not all tickets are team tickets and not all tickets use NOTIFY SITE. We
>> need a process that makes sure we don't miss tickets.
>>
> Indeed, but it would be fine to have the submitter route the ticket, and
> only have the NGI folk step in for the tickets where they don't.
>
> Ewan
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