As some people around here have streamline kit :-(
Chris
-------- Original Message --------
Subject: Streamline Computing Ltd.
Date: Fri, 18 Nov 2011 17:02:14 -0000
From: Streamline Computing <[log in to unmask]>
To: Streamline Computing <[log in to unmask]>
As you may already be aware, Streamline Computing Limited is in the
process of entering a voluntary liquidation and has now ceased trading.
Unfortunately this means that the company is no longer servicing any
support contracts for hardware or software warranty.
However, many of the clusters sold through Streamline Computing had
hardware warranties which were backed by the Original Equipment
Manufacturer. In these cases, the OEM is still responsible for providing
the hardware warranty for the system.
If you have a system which is made by Dell computers, please go to the
Dell website (http://support.euro.dell.com/) and raise any support
queries from that site. For you to progress a query, you will need to
enter the service tag of the machine. This is often found in the bios,
or printed on a tag on the front or rear of the chassis (occasionally on
a pull-out tab), white/grey text on a black background and is named: SVC
TG: or Service Tag:. The tag should be 7 characters long. Entering the
tag into the Dell website will confirm the length of the warranty
outstanding. Contact numbers are available on the Technical Support
section of these information pages. Support is most reliable via telephone.
If you have a system which is made by Hewlett Packard (HP), then please
go to the HP website (http://www11.itrc.hp.com/service/home/home.do)
where you will need to register and you can raise a ticket with HP from
this website. To do this, you will require the HP serial number of the
system. Generally this is stored in the bios, or on a label on the front
or rear of the chassis (less often on a pull-out-tab). The serial number
will usually start GB (although some systems don't), and will be 10
characters long. Generally logging a fault via the website will result
in a telephone or email conversation.
If you have a system which is a Supermicro system, then this will have
been purchased through Boston Limited. Their website is
http://www.boston.co.uk/customer-services/default.aspx . In order to
raise a new ticket with Boston you will need to have to hand the serial
number of the system, which will generally be a black text on white
paper sticker at the rear of the chassis. Support can be handled
efficiently via email once the form has been filled in and processed.
For support on failures with the Concurrent Thinking Cluster Management
Appliance (CMA), please contact Concurrent Thinking at
[log in to unmask] <mailto:[log in to unmask]>.
For sundry items such as switches and PDUs, these will be handled via
the respective manufacturers of those items. Unfortunately there is too
wide a range of manufacturers to list in this email.
The employees of Streamline Computing Limited apologise for the
inconvenience that this will cause. Unfortunately the telephone number
and support email address are no longer be effective and technical
support will not be available whilst the company is in the liquidation
process. Any in-progress support tickets will need to be raised with the
respective manufacturer of the equipment.
For software support, a manual on disk would have been provided with the
system when it was initially delivered. This attempts to cover most
questions and scenarios which could be asked by a system administrator.
The employees of Streamline Computing Limited would like to thank their
customers for their support and patience over the years, and again
apologise for the situation that has now arisen. If at all possible we
would like to continue to assist our customers, but during this
uncertain period we will not be able to.
If you have any further questions relating to the liquidation of the
company, please email [log in to unmask]
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