Oh dear, Don. As someone who believes in user centred design, the question, even for design researchers, should be: does the light bulb really want to change, and can we make that an emotionally satisfying experience?
The ethnographic work alone would exhaust the entire budget. And in the end the light bulb might reject the option, realise it is one of the 99%, Occupy a prominent public place, plunge us all in to darkness, and simply not follow our rules.
Users can be so difficult!
David
--
blog: www.communication.org.au/dsblog
web: http://www.communication.org.au
Professor David Sless BA MSc FRSA
CEO • Communication Research Institute •
• helping people communicate with people •
Mobile: +61 (0)412 356 795
Phone: +61 (0)3 9489 8640
Skype: davidsless
60 Park Street • Fitzroy North • Melbourne • Australia • 3068
|