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LIB-RFID-UK  November 2011

LIB-RFID-UK November 2011

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Subject:

Re: [Maybe Spam] Re: Case for moving from EM self-service to RFID

From:

"Usher, John" <[log in to unmask]>

Reply-To:

Discussion List for RFID in Libraries <[log in to unmask]>, Usher, John

Date:

Wed, 23 Nov 2011 12:13:44 -0000

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (409 lines)

'Let a thousand flowers bloom!'

or

'May you live in interesting times...'

JU 

-----Original Message-----
From: Mick Fortune [mailto:[log in to unmask]] 
Sent: 23 November 2011 12:12
To: Discussion List for RFID in Libraries; Usher, John
Cc: [log in to unmask]
Subject: [Maybe Spam] Re: Case for moving from EM self-service to RFID
Importance: Low

As a former LMS provider I think it's fair to say that this remains an
area that they have long neglected. Indeed if they hadn't, SmartSM would
not have had the niche available to occupy.

One of the major reasons has been the lack of an adequate comms protocol
for RFID/LMS data exchange - SIP being designed for self service
operations.

It's another reason for using the new BIC comms framework.

Standards again I'm afraid. :-)

Mick

Sent from my iPhone

On 23 Nov 2011, at 10:40, "Usher, John" <[log in to unmask]>
wrote:

> I hope someone will help out  a 'Bear of Little Brain' here, as I am a

> little confused by the thread to date.
> 
> I hope that we're only talking about using hand-held devices for stock

> work, and not as portable  circulation device to supplement kiosks or 
> counter 'Pods'?
> 
> I have an image in my head of a member of staff festooned with more 
> bits of kit than your average police officer - handheld with tag 
> reader, portable barcode readed (for borrower tickets if not on 
> Smartcards), slip printer, PDQ card reader and cash dispenser.
> 
> Robolibrarian! - been reading too many comic books... :-)
> 
> We've not yet got to these devices, so:
> 
> * Costs?
> 
> * As Paul states, I hear of 'limitations' - regardless of supplier
> 
> * Offline or WiFi real-time integration?
> 
> * Why is SmartSM (or similar, if that market develops) ntegration 
> better (if it is) than LMS integration? Which way to go?
> 
> etc.etc.
> 
> Regards
> 
> JU
> 
> John Usher
> ICT Manager
> Library and Heritage Services
> Islington Council
> Central Library
> 2 Fieldway Crescent
> LONDON N5 1PF
> 
> Tel: 020 7527 6920
> Mobile: 07825 098 223
> Fax: 020 7527 6926
> Alternative contact: Michelle Gannon - 020 7527 6907
> 
> www.islington.gov.uk
> 
> 
> How to get to Central Library:
> http://www.islington.gov.uk/Education/Libraries/Local/Central.asp
> 
> 
> 
> -----Original Message-----
> From: Discussion List for RFID in Libraries 
> [mailto:[log in to unmask]] On Behalf Of Harrison, Paul
> Sent: 23 November 2011 09:50
> To: [log in to unmask]
> Subject: Re: Case for moving from EM self-service to RFID
> 
> We have been using an Intellident DLA at the Millennium Library in 
> Norwich for some time now, in conjunction with our Smart SM reports, 
> after a bit of in-house tweaking of the functions, and that has proved

> successful enough for us to extend a pilot to use in other libraries, 
> and early indications are encouraging.  There certainly remain 
> limitations in the functionality which means that we believe we are 
> not getting as much from the devices as we would like to see, and 
> their price means that I can't yet see a time when we would be able to

> use them in all libraries.  However, the more we use them, the more 
> evidence we can gather about their benefits, and take that back to the

> suppliers to demonstrate the need to improve the product.
> 
> 
> 
> Regards
> 
> 
> 
> Paul
> 
> 
> 
> Paul Harrison
> Electronic Library Manager
> Norfolk Library & Information Service
> LG045, County Hall , Martineau Lane, Norwich NR1 2UA
> 01603 222580
> 0781 846 4985
> [log in to unmask]
> http://www.facebook.com/norfolklibrariesUK
> http://twitter.com/NorfolkLibs
> ******************************************************************
> Everything Starts with Reading
> At the moment I am reading Tripwire by Lee Child
> 
> ************************************************************
> 
> 
> 
> ________________________________
> 
> From: Discussion List for RFID in Libraries 
> [mailto:[log in to unmask]] On Behalf Of Cross, Lucy
> Sent: 23 November 2011 09:34
> To: [log in to unmask]
> Subject: Re: Case for moving from EM self-service to RFID
> 
> 
> 
> I would also be interested to hear from any public library which has a

> working, hand-held scanner (that does not cost an arm and a leg).
> 
> Lucy
> 
> 
> 
> Lucy Cross
> 
> Information and E-Delivery Services Manager, Luton Culture
> 
> Luton Central Library
> 
> St Georges Square
> 
> LUTON
> 
> LU1 2NG
> 
> 
> 
> Tel: 01582 547439
> 
> E-mail: [log in to unmask]
> 
> www.lutonculture.com <http://www.lutonculture.com/>
> 
> 
> 
> Horizontal Logo No Strapline RGB - Email signature
> 
> 
> 
> 
> 
> 
> 
> From: Discussion List for RFID in Libraries 
> [mailto:[log in to unmask]] On Behalf Of David Moger
> Sent: 23 November 2011 09:07
> To: [log in to unmask]
> Subject: Re: Case for moving from EM self-service to RFID
> 
> 
> 
> I am intrigued by the replies from Universities to this thread, all of

> whom seem to have working hand-held RFID scanners.  In many years of 
> public library work I have never come across a working example of a 
> hand-held RFID scanner in a public library. From compact versions the 
> size of table tennis bats to larger scanners which would not be out of

> place in the hands of a Star Wars stormtroper, they have one thing in 
> common - They don't work.
> 
> Now I am sure that I am in a minority here, and I hope my experience 
> is exceptional, but does any public library have hand-held RFID 
> scanners that work, and are they using them?  I suspect one reason for

> my experience would be the question of funding, or maybe public 
> libraries do not see the need to ensure these expensive pieces of kit 
> are used to their full extent?
> 
> I am happy for public librarians who work in authorities with working 
> hand-held RFID scanners to roundly condemn me and tell me that I don't

> know what I am talking about, and that the scanners have transformed 
> their working practices and their catalogues accurately reflect their 
> stock thanks to the use of the scanners.  But speaking from personal 
> experience - both working in authorities with hand-held scanners and 
> as a visitor to others - I'm yet to see a working example in a public 
> library.
> 
> Please prove me wrong!!
> 
> David Moger
> 
> 
> 
>> Date: Tue, 22 Nov 2011 11:33:50 +0000
>> From: [log in to unmask]
>> Subject: Re: Case for moving from EM self-service to RFID
>> To: [log in to unmask]
>> 
>> Dear all,
>> 
>> At Aston University we have found 2 main benefits from RFID. The 
>> first
> one is that the self issue of material on our 3M v-series machines is 
> much easier for our users with RFID than barcode. Very often students 
> assumed they had to scan the ISBN on the book rather than the book 
> barcode. We also had to make sure the barcode was level and in the 
> correct place to make sure the books issued. With RFID they just need 
> to put the book in the cradle and it is issued. We have also noticed 
> our incidences of false alarms through incorrect issuing on self 
> service has dropped to virtually nil as a result of RFID.
>> 
>> The second benefit is with regard to stock management. We have a DLA
> and use it to identify which books have reservations on and need to be

> removed from the trolleys before reshelving takes place. We also do 
> regular sweeps of the shelves to find missing/lost books and have 
> found a significant number of books as part of this process. This has 
> the added advantage of not having missing items visible on the
catalogue.
>> 
>> We did initially have some reservations about the benefits of RFID v
> the workload for implementing but overall we are pleased we did it and

> think it is a benefit to the library, its users and staff.
>> 
>> Regards,
>> Emma
>> 
>> Emma Hurcombe BA (HONS), PGDip ILM, MA Systems Specialist Library & 
>> Information Services Aston University Aston Triangle Birmingham
>> B4 7ET
>> 
>> Direct dial:     0121 204 4503
>> Internal dial:   4503
>> Fax Number:  0121 204 4530
>> 
>> Library web page: http://www.aston.ac.uk/lis
>> 
>> 
>> 
>> -----Original Message-----
>> From: Discussion List for RFID in Libraries 
>> [mailto:[log in to unmask]] On Behalf Of Lewis, Geoff
>> Sent: 22 November 2011 11:10
>> To: [log in to unmask]
>> Subject: Re: Case for moving from EM self-service to RFID
>> 
>> Dear Simon,
>> 
>> Warwick was in a similar position to you when we moved over to RFID.
> At the time we already had self-issue machines working with barcodes 
> and our returns machine would accept barcode or RFID. Warwick was very

> interested in moving to RFID much more in connection to stock control.
> We have found wide disparities into what displays on the catalogue and

> what is actually on the shelf after we have done our initial stock 
> checks using RFID. We hadn't done a stock check for 20+ years and have

> so far written off 7,000+ books that were missing, which we didn't 
> know were missing, with work still being carried out to identify more.

> We also discover lots of errors that creep in over the years, from 
> incorrect barcodes, mislabelled material, material that has been 
> deleted, material in the wrong location. This allows us to be much 
> more proactive in resolving shelving issues rather than reacting only 
> when we get a missing book form. We will also be loading our weeding 
> lists into the RFID scanners so as our staff work their way through 
> the shelves (in the same way as they used to shelf tidy and shelf 
> check) staff can shelf check, resolve errors, identify missing items
and weed material.
>> 
>> Hope that helps.
>> 
>> Geoff
>> 
>> Geoff Lewis
>> Collections Development Manager
>> The Library
>> University of Warwick
>> Coventry
>> CV4 7AL
>> Tel: 02476 574161
>> Fax: 02476 524211
>> E-mail: [log in to unmask]
>> 
>> -----Original Message-----
>> From: Discussion List for RFID in Libraries 
>> [mailto:[log in to unmask]] On Behalf Of Simon Hall
>> Sent: 21 November 2011 12:31
>> To: [log in to unmask]
>> Subject: Case for moving from EM self-service to RFID
>> 
>> Dear All,
>> 
>> At the University of Roehampton we are in the process of building a
> business case for moving to RFID, I am convinced of the benefits, but 
> it would obviously be a substantial investment. One of the reasons 
> often cited for moving to RFID is to go from a issue desk model of 
> service, to one based on self-service, thus freeing up staff time for 
> redeployment/efficiency savings.
>> 
>> We have already made this move several years ago, based on an
> EM/barcode system. We have self issue/returns running at about 90% and

> have already scrapped our issue desk. With this in mind, I would be 
> very interested to hear from anyone who has successful made the case 
> to move from an EM based self-service system to RFID (particularly if 
> you had already changed your service model). I would love to know what

> arguments you made in favour of RFID, whether you have seen a 
> genuinely improved customer experience over EM or if you have made 
> efficiencies in other areas of your service based on RFID?
>> 
>> Many thanks,
>> 
>> Simon Hall
> 
> 
> 
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