At the University of Roehampton we are in the process of building a business case for moving to RFID, I am convinced of the benefits, but it would obviously be a substantial investment. One of the reasons often cited for moving to RFID is to go from a issue desk model of service, to one based on self-service, thus freeing up staff time for redeployment/efficiency savings.
We have already made this move several years ago, based on an EM/barcode system. We have self issue/returns running at about 90% and have already scrapped our issue desk. With this in mind, I would be very interested to hear from anyone who has successful made the case to move from an EM based self-service system to RFID (particularly if you had already changed your service model). I would love to know what arguments you made in favour of RFID, whether you have seen a genuinely improved customer experience over EM or if you have made efficiencies in other areas of your service based on RFID?