Susan,
You may find some resources in the customer content/experience forum - http://support.talisaspire.com/forums/308171-community-content-and-experiences.
Also, we will be sharing some of our thinking (as well as actually doing something!) on broadening the recogniser coverage at the pre-conference TAUG event (14th Dec). By broadening the coverage, the need for specific training/docs will hopefully be reduced and eventually removed.
Ian
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