Hi Colin
Thanks for this - appreciated.
Re the next User Group meeting, a meeting in November would be good. I
feel strongly that the pFACT User Group should - especially in these
relatively early days for Unit 4 - be kept separate from Awards
Management. For Universities who don't have Awards Management (like us -
and many won't use Agresso either) - absorbing the pFACT group into
Awards Management would I think move the focus off pFACT, which wouldn't
be helpful and could prove quite confusing for non AM users.
I'd be interested to know how many pFACT users there are in total, and
of those, how many currently also user Awards Management - do you have
that information?
Thanks
Best wishes
Hazel
Colin Colegate wrote:
> Dear All,
>
>
>
> I thought it best that I contact you all following the recent email
> discussions since we issued our support renewal letters.
>
>
>
> I am sorry that it has taken some time to email but I have only just
> returned from holiday today.
>
>
>
> In summary, I thought it best to cover the following areas:
>
>
>
> * *Current position*
> * *Why we have sent the renewal letters*
> * *Next steps*
>
>
>
> *Current position*
>
>
>
> As you all are hopefully aware, we are still bound by our contract with
> Allocate regarding the technical support of the application. This means
> that Allocate still carry out bug fixing to the existing releases
> (including 2.04) of the software. Whilst we have endeavoured to provide
> a much improved support service to you all and have received positive
> feedback that we have; we are aware that in certain cases it has not
> been ideal. These cases have tended to occur where we are still reliant
> on Allocate for their technical bug fixing support.
>
>
>
> The good news is that as of the 1^st November we will take over the
> complete control of the application and therefore the full support of
> the application. We have been and are continuing to train our support
> and development teams on the application in order for us to have the
> ability to support and develop the application for the future.
>
>
>
> *Why we have sent out the renewal letters*
>
>
>
> We were conscious that many pFACT customers do not have any contract at
> all in place which could leave many of you in a precarious position. As
> the annual support contracts were due for renewal, we thought it best to
> send everyone a copy of our renewal quote at the same time. We have only
> increased the annual support by 4% on your previous years costs. This is
> in line with the current RPI. Please remember that this may appear to be
> a greater amount due to the increase of VAT to 20%.
>
>
>
> For those of you already using a UNIT4 application, we have moved your
> pFACT contract onto your existing contract. For those who do not have a
> UNIT4 contract , our current Terms and Conditions have been attached to
> your renewal quotation.
>
>
>
> *Next Steps*
>
>
>
> As you can hopefully appreciate, we are very much looking forward to the
> 1^st November, when we will have complete control of the application in
> its entirety. We do very much appreciate your patience and support over
> the last 10 months. We are looking to provide a clear indication of our
> plans after the 1^st November and with that in mind, we are keen to
> arrange a User Group meeting after that date.
>
>
>
> We currently have planned our Award Management User Group at University
> of Nottingham on the 13^th October and a Research Seminar day at Aston
> University on the 3^rd November. We could either look at combining a
> pFACT session on either of these days or arranging a separate meeting on
> another date in November. We would appreciate your feedback please.
>
>
>
>
>
> In summary, we appreciate that this year has not been ideal but we hope
> that from the 1^st November you will see a noticeable difference. To be
> fair, our hands have been tied to a large extent. For many of you a
> major step forward is actually having a contract in place – hence us
> sending out our renewal quotations.
>
>
>
> I hope that this email have been helpful. If you feel that I have not
> covered an area of interest, please let me know and I will look to respond.
>
>
>
> Kind regards
>
>
>
> Colin
>
>
>
>
>
> *Colin Colegate*
>
> *Higher Education Strategic Account Manager*
>
>
>
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