Dear LIS-E-RESOURCES members,
We understand that some customers are having problems authenticating via Shibboleth to the new platform, and that this can cause a great deal of frustration. I assure you that we are listening and addressing these critical problems.
We have already resolved a similar authentication issue with several customers so far, and the solution may be as simple as a secure certificate update that we will be able to help you with. While we are already working directly with some customers, we ask that if you are not yet in touch with us and experiencing this problem, to contact us directly on [log in to unmask], or call UK Free Phone Number on 0800.220710, or +800 4997 4111.
Thank you for your feedback and patience so far, and we apologise for the inconvenience you may be experiencing.
Sincerely,
Tim Babbitt
Senior Vice President
ProQuest Platforms
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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