Hi,
We discovered this week that there were problems this week with
shibboleth access to the new platform, and had a lengthy phone call from
tech support in the US yesterday. Interestingly they didn't mention the
ongoing problems mentioned below nor the possibility of a long wait for
a fix.
Like James says - it's good to know we're not alone in this!
Barbara
Barbara Houston
Technical Services Manager
Learning Resource Centre
Queen Margaret University, Edinburgh
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of Fisher,
James
Sent: 25 August 2011 14:59
To: [log in to unmask]
Subject: Re: [lis-e-resources] ProQuest and Shibboleth - redirect loop
error
Hi David and others,
I have been in lengthy discussions with ProQuest about access to the new
platform using Shibboleth. This is mostly trying to link to Custom Links
to individual databases that we have created within the ProQuest
Administrator Module.
Our experiences have been that we only get intermittent access to the
new platform via Shibboleth from Internet Explorer, but all other
browsers that I have tested with have seemed to be ok. I first raised
this in June. When I checked more recently I was told that the problem
had been fixed, but we are still experiencing it and I have just sent
another email to ProQuest about this today to tell them that their
latest suggestion hadn't resolved the problem.
It's good to know we're not the only ones having trouble.
Best wishes,
James.
James Fisher
Digital Access Manager
Main Library
University of Warwick
Tel: 02476 523852
Email: [log in to unmask]
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of David
Jenkins
Sent: 25 August 2011 14:15
To: [log in to unmask]
Subject: Re: [lis-e-resources] ProQuest and Shibboleth - redirect loop
error
Hullo,
Thank you Nichole and Robert for your replies - most useful!
What ProQuest have told Nichole raises another interesting point!
We were told that there was no Shibboleth access to the ProQuest
Professional platform that houses ERIC, Australian Education Index and
British Education Index etc. until October but they haven't told us that
their entire new platform isn't available via Shibboleth until then.
Indeed, they provided us with WAYFless URLs to access all of their other
resources via Shibboleth, so we would hope that this isn't the case!
However, our users are actually able to log into ERIC, Australian
Education Index and British Education Index via Shibboleth at the moment
by following the "Log in through your library or institution" link and
selecting their region and institution. Very confusing!
Additionally, problems with the contact forms on the ProQuest Website
have made these issues very frustrating and time-consuming to report.
Many thanks,
David.
David Jenkins
Assistant Librarian
Electronic Services Development Team,
Manchester Metropolitan University,
Minshull House,
47 - 49 Chorlton Street,
Manchester,
M1 3FY,
United Kingdom
Tel: (0161) 247 6559
Email: [log in to unmask]<mailto:[log in to unmask]>
Twitter: d_jenkins
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of Bahrt,
Nichole
Sent: 25 August 2011 13:14
To: [log in to unmask]
Subject: Re: [lis-e-resources] ProQuest and Shibboleth - redirect loop
error
I have been told by Proquest that their Shib url is not working and will
not be fixed until October!
Nichole Bahrt
Senior Learning Facilitator
Stockport College
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of David
Jenkins
Sent: 25 August 2011 12:26
To: [log in to unmask]
Subject: [lis-e-resources] ProQuest and Shibboleth - redirect loop error
Hullo all,
Here at MMU, we are part of the UK Access Management Federation (UKFed)
and our off-campus users log into ProQuest databases via Shibboleth.
However, since ProQuest released their new platform this summer, users
trying to access ProQuest databases via Shibboleth have been faced with
a redirect loop error message. Please see a screenshot of the error
message here - http://screencast.com/t/WkUW5o1Dx0 . The error appears
intermittently, regardless of what browser is used and it's hard to
establish why it appears. It is our guess that the error occurs if users
have picked up a certain cookie during the course of their browsing
that conflicts with access to ProQuest. If a users deletes all their
cookies, they can then access ProQuest once more but this is proving
inconvenient and frustrating for users.
We first reported this matter to ProQuest on 10th June. They responded
and we thought the matter was resolved but we had to contact them again
on 4th July, by which point it had become clear that the matter wasn't
actually resolved. At this point, they informed us that a number of
other institutions from with the UKFed had reported the exact same
problem and that they were working on a fix. However, despite chasing
the problem up in the meanwhile, we haven't had any more response
regarding this issue and the problem remains.
Please can I ask if any other institutions have experienced this problem
and what kind of response they have had from ProQuest?
I couldn't see any other mention of the issue when searching this list's
archives but we would be grateful of any feedback.
Thank you for your help.
Kind regards,
David.
David Jenkins
Assistant Librarian
Electronic Services Development Team,
Manchester Metropolitan University,
Minshull House,
47 - 49 Chorlton Street,
Manchester,
M1 3FY,
United Kingdom
Tel: (0161) 247 6559
Email: [log in to unmask]<mailto:[log in to unmask]>
Twitter: d_jenkins
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"Before acting on this email or opening any attachments you should read
the Manchester Metropolitan University email disclaimer available on its
website http://www.mmu.ac.uk/emaildisclaimer "
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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