Hullo all,
Here at MMU, we are part of the UK Access Management Federation (UKFed) and our off-campus users log into ProQuest databases via Shibboleth. However, since ProQuest released their new platform this summer, users trying to access ProQuest databases via Shibboleth have been faced with a redirect loop error message. Please see a screenshot of the error message here - http://screencast.com/t/WkUW5o1Dx0 . The error appears intermittently, regardless of what browser is used and it's hard to establish why it appears. It is our guess that the error occurs if users have picked up a certain cookie during the course of their browsing that conflicts with access to ProQuest. If a users deletes all their cookies, they can then access ProQuest once more but this is proving inconvenient and frustrating for users.
We first reported this matter to ProQuest on 10th June. They responded and we thought the matter was resolved but we had to contact them again on 4th July, by which point it had become clear that the matter wasn't actually resolved. At this point, they informed us that a number of other institutions from with the UKFed had reported the exact same problem and that they were working on a fix. However, despite chasing the problem up in the meanwhile, we haven't had any more response regarding this issue and the problem remains.
Please can I ask if any other institutions have experienced this problem and what kind of response they have had from ProQuest?
I couldn't see any other mention of the issue when searching this list's archives but we would be grateful of any feedback.
Thank you for your help.
Kind regards,
David.
David Jenkins
Assistant Librarian
Electronic Services Development Team,
Manchester Metropolitan University,
Minshull House,
47 - 49 Chorlton Street,
Manchester,
M1 3FY,
United Kingdom
Tel: (0161) 247 6559
Email: [log in to unmask]<mailto:[log in to unmask]>
Twitter: d_jenkins
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