Dear Sir/Madam,
I have been asked to submit this question to the list. Consider a company has n after sales outlets (repair shops), namely X_1, X_2, ..., X_n. Monthly reception by each repair shop are recorded as V_1, V_2, ... V_n and their monthly customer satisfaction index (CSI) are I_1, I_2, ..., I_n. Now the question is how to rank the repair shops?
For an instance, consider the simplified case:
Repair shops reception(unit/month) CSI (%)
X_1 100 51
X_2 20 87
X_3 50 60
X_4 200 63
Note that ignoring the reception volume, the ranks are: X_2, X_4, X_3, X_1. What are the ranks of shops considering the monthly receptions?
Kind regards,
Ali
You may leave the list at any time by sending the command
SIGNOFF allstat
to [log in to unmask], leaving the subject line blank.
|