Hi
Apologies to those of you who are nothing to do with ATLAS, however
the aim of this mail to find better ways of contacting ATLAS people
so hopefully this will reduce the overall amount of ATLAS stuff you get.
The standard way for ATLAS to contact sites if they believe there is
a problem is through GGUS. This works well for a lot of problems.
However a GGUS ticket is a bit over kill for problems that are
possibly transient, or for things that aren't confirmed as problems
yet. Over the last 6 months ATLAS have also put a lot of effort into
improving site monitoring with automatic tools. There is a daily
summary of the various GGUS/savannah tickets open at the sites in the
cloud, we get automatic notifications of when sites are put broker-
off because they are failing HammerCloud tests, we get notifications
if space tokens are filling up and more things are being continually
added. On average we might get around 5 emails a day for the cloud
and I feel that the benefit* to sites of being informed quickly about
problems, out weighs the slight increase in spam mails.
What I propose doing is setting up (yet) another mail list along the
lines of [log in to unmask] which we will get the automatic
notifications sent to. For this to work sites would then have to
subscribe to this mail list. If sites needed help understanding/
debugging the problems then they could contact atlas-support-cloud-
[log in to unmask] and for serious problems sites would still receive GGUS
tickets.
The site admin list could also be used for ATLAS related technical
discussion as well as a way of informing sites about changes to ATLAS
work flows etc. I don't feel its appropriate to use atlas-uk-comp-
[log in to unmask] as that mail list has managers and users on it and
we need one for general technical discussion.
Can I have feedback to this idea, do people feel that this is a
sensible idea and would appreciate the additional information?
Alastair
* ATLAS are requiring that for sites to be made into T2D+multi cloud
they require a decent level of support and reliability along with
good network connections and some minimum size requirements.
Currently Glasgow and Manchester have this status and are receiving
substantially more work than other UK sites. QMUL and Lancaster are
on their way to being there and Brian (and several others) are
working hard to get as many sites as possible passing the criteria.
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