Our LMS - Millennium also updates the last use date when they log onto
the public pc's and are authenticated against it. This covers our
computer use only membership.
For online only access from home our users have to validate against the
LMS before getting access to the services. This also updates the last
use date on the borrowers record.
This is quite a new feature for us but it does mean this year for the
first time we have been able to give a figure to our management for
active library users as well as active library borrowers. Our active
library users figure is 17% more than our active borrowers, which is
helpful to demonstate in these hard times.
--
Alan Brown
Library Systems Liaison Officer
Bury Libraries
Resource Services
Textile Hall
Manchester Rd
Bury BL9 0DG
0161 253 5877
http://www.bury.gov.uk/libraries
http://library.bury.gov.uk
-----Original Message-----
From: Milne, Sheena [mailto:[log in to unmask]]
Sent: 28 July 2011 16:57
Subject: Re: Loss of online-only users
In Scottish Borders our LMS updates the Last Use date on a member's
record when they log on to our public PCs and are authenticated against
the LMS. We use Vubis Smart and asked for this functionality when we
tendered for a new LMS a few years ago.
We don't have a solution to people only using online resources.
Sheena Milne
Information Services Librarian
Library HQ,
Selkirk
Tel. 01750 724902
Fax.01750 22875
-----Original Message-----
From: lis-pub-libs: UK Public Libraries
[mailto:[log in to unmask]] On Behalf Of Usher, John
Sent: 28 July 2011 16:46
To: [log in to unmask]
Subject: Re: Loss of online-only users
Don't have an answer, but the same applies to users who signup only to
use the public PC's through the booking system - and as you say, such
users will also expire in the LMS as they are not 'updated on last use'.
Mind you,there is also the question of Barcode authentication of
eResources which never expires.
The whole concept of user activity based on physical loans seems to be
under question, and our ability to measure user activity across
disparate systems based on library membership hasn't caught up.
Unless the LMS databases can, via the authentication method, record the
disparate use, or data from the systems can be pooled and interrogated,
difficult so see an answer to this.
Regards
JU
-----Original Message-----
From: lis-pub-libs: UK Public Libraries
[mailto:[log in to unmask]] On Behalf Of Lightowlers, Michael
Sent: 28 July 2011 16:17
To: [log in to unmask]
Subject: [LIS-PUB-LIBS] Loss of online-only users
Here in Westminster we're concerned about losing memberships of people
who have signed up for our online resources, and who then don't use the
libraries for borrowing books. Lack of activity on the membership
database does mean that their memberships will be purged, but they won't
be aware of it since they continue to have access to online databases.
Have any authorities found a solution to this problem? I'm aware that
some libraries require customers to log on to their opacs before having
access to online goodies (a secure referring URL). Does this solve the
problem, and are there authorities who have implemented this solution
with Sirsi-Dynix Symphony?
Any information gratefully received, and I'll share it with the list.
Michael Lightowlers
Marylebone Information Service Manager
Libraries and Culture
020 76411031
[log in to unmask]
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