Hi Lesley,

Working on our T&F titles as I type this. We've also lost access to some
current subscriptions as well as to the content from our formerly
subscribed titles with the changeover.  Still other titles (current
subs) are fine for us. Our perpetual access rights on the former subs
mostly begin with post-2005 content, but we have no access. I downloaded
our holdings information prior to the platform change, which was
fortunately accurate as it is now very useful.  The new holdings list
(from the new platform, downloaded today) correctly shows some
information but not all.  For example, some of the content that we
cannot access IS appearing in our holdings file, while other content
that we can't access is not listed, so I guess the advice here is not to
rely on the new holdings info either, just yet.  I too have contacted
T&F and am waiting (patiently of course) for a response.

The only other glitch I've encountered thus far has to do with the
uploading of our link resolver button image. I need to verify tomorrow
that it didn't actually work, but it seems that it did not, in which
case I will contact them about that as well.



Leah Donley
Information Specialist
Brookhaven National Laboratory


-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of Crawshaw,
Lesley A
Sent: Monday, June 27, 2011 4:24 PM
To: [log in to unmask]
Subject: [lis-e-resources] Taylor & Francis Online Launch - How Has It
Been For You?

Hi,

I was wondering whether anyone else has been having problems with access
to their subscriptions since the launch of Taylor & Francis Online?

Like many others I've received an email from the publisher saying "Your
institution's access should now be set up correctly on Taylor & Francis
Online". One lives in hope that everything has transferred correctly but
recent experience of other platform changes suggests that the reality
can be very different.

Whilst I haven't yet had chance to check access to all our
subscribed/former subscribed content it's already clear that not all our
subscription rights have successfully transferred to the new platform.
Whilst transitions are never perfect it's always a disappointment to
find yet more valuable time must be invested to try and identify all the
problems so that they can be reported to T&F and resolved. Whilst I am
certain that T&F might have expected this transfer of content to go
smoothly why is it always the subscribers who have to identify all the
problems in order to get them resolved. Many organisations simply don't
have that level of staffing to dedicate to getting problems sorted in a
timely manner.

The problems:

1.       Some of our current subscriptions that we formerly had access
to on InformaWorld (and their previous platforms) aren't accessible to
us on the new platform.

2.       According to the administrative area the only perpetual access
rights that have been transferred for us are from 2005 to date. As many
of our former subscriptions have inherited rights that significantly
pre-date 2005 this means that we have lost a considerable amount of
archive content. This is particularly frustrating for me as I have spent
a great deal of time trying to verify our perpetual access rights to our
cancelled subscriptions on the old platform.  It appears that these
rights have not correctly transferred.

3.       Some of our subscriptions where we inherited rights from the
former publisher e.g. Lawrence Erlbaum where we should retain rights to
the whole archive with a current subscription are only giving us access
from 1997 onwards.

Finally I have to say I was extremely disappointed to find that the new
site only has access icons at article level whereas I would have
expected to see access icons at journal, volume and issue level.  I
don't know whether this something that Taylor & Francis are going to
implement late, but it is a useful feature for our users as well as
those of us who assist in the management of these services. In fact it's
the first time that Taylor & Francis journals haven't had access icons
implemented on the hosting platform.

I should point out that I have been in touch with the T&F Support Desk
about all of the above issues including the access icons.

It would be helpful to have some communication from T&F about whether
some of the issues above are known about and whether they can resolve
some of them without "librarians" expending unnecessary effort.

Cheers
Lesley

Lesley Crawshaw
Knowledge &  Business Intelligence Consultant
Information Hertfordshire
University of Hertfordshire
Tel: 01707 286448






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lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn