Hi Stephanie
We politely point out that a courtesy reminder is just that, a courtesy, and that the onus is still on the borrower to return or renew the item by the due date.
Cheers
Wendy
Head of Library & Study Centres
Worcester College of Technology
-----Original Message-----
From: A general Library and Information Science list for news and discussion. [mailto:[log in to unmask]] On Behalf Of Stephanie Watson
Sent: 07 June 2011 10:58
To: [log in to unmask]
Subject: Courtesy reminders.
Hi,
We have a system which sends courtesy reminders to users when books are due. We find that users depend on these and occasionally ask for fines to be waived if for some reason they did not receive a reminder.
I was just wondering how other libraries respond to these user requests in the same situation?
Best wishes,
Stephanie
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Stephanie Watson
Customer Services Coordinator
BLDS - British Library for Development Studies
Institute of Development Studies
at the University of Sussex, Brighton BN1 9RE
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